Mercedes-Benz of Escondido Service Center

"This review is for Amir in the sales department. It was a while since we were looking to buy a car, but never thought of Mercedes as an option. But after meeting with Amir and the way he talked about it and explained to us about the deals they offer, something that we can afford buying an EQB300W4 Mercedes was the best thing that could happen to us! of course, we wouldn’t be possible without Amir’s help since he did talk to Manneger and made sure we got the best deal for this car! Just want to write this review to thank him for his great personality and all the help he provided to me!"

"Very quick software update on my Sprinter RV. Quick response, text update"

"If you are having service done here, good luck! You're going to need it. I never want to leave any negative reviews for any company but this is the one exception and want others to know. I won't go into all the specifics but my vehicle needs a part as well I need to bring it in for the most recent recalls. I've explained to service over the phone and through the online portal for the past few months that I want all this done in 1 shot. I don't want to keep coming by to drop off my vehicle. I want the part replaced and the recalls done in 1 day. Several phone calls to service to order the part and a few months later, still no calls back and when I call them, the part was never ordered. It's so odd they call themselves the service department, yet are incompetent to just do their job. Meanwhile I'm still stuck with no progress. Would like to take it to Temecula but it's too far away to just leave my vehicle and have to find someone to shuttle me. If you can, service your vehicle somewhere else and avoid the mistake I've made."

"Had an appointment for navigation system recall. Waited 20 min to hear that the advisor was not familiar with Mercedes Sprinter vans, so I had to wait other 40 min until another advisor was able to speak with me. He told me that, even if it’s just a matter of updating the navigation system, I will need to leave my van there. I couldn’t leave the van there hat day, but I made another appointment and brought my van in, where it stayed for 10 days, without anybody calling me for updates. At the end of the 10th day I called the service and they told me they did not start working on my van. I took a taxi and took my van out of the service. They did not even touched my van during all that time! The service does not offer a loner to customers and does not reimburse for taxi transportation. I called and left a message for the director, but he never returned my call. What a place full of incompetents!!!"