CALIFORNIA COACH TOWING

"The driver, Jose was very friendly. Awesome service. Arrived before the scheduled time and got going to the mechanic quickly."

"If I could rate a 0 zero , that is what this tow company deserves. This is the worst tow company ever, i called AAA at 11:45 i was ok with a 45 minute wait, now here it is 2 hours later. Just received a call from Jose the driver. Telling me that it's gonna be another 4-6 hours, this Is freaking ridiculous. I will be contacting the better businesses bureau with a complaint. The manager Sam wasn't any help either. You guys suck, be careful how you guys is handling y'all businesses or You gonna be out of business... Ms B 9-5-23"

"Their Caller ID and phone number match with the company PACIFIC TRUCK AND AUTO TOWING. I do not enjoy leaving bad reviews, however, THIS IS THE WORST towing experience I have ever had! AAA referred to them as California Coach Towing and sent them to pick up my car from a mechanic and send it to a dealership. The towing dispatcher seemed a little curt but besides that Everything seemed smooth at first. When the driver arrived at the dealership, the same dispatcher called me to collect payment. I explained my confusion about the mileage overage and she cut me off and said "I need to know what you want to do now or I'm going to have my driver take your car!" I was stunned and I said I'm trying to let you know but can I please finish what I was saying, she said I was being very disrespectful and hung up on me! I called AAA, explained the confusion and she contacted the tow company. I called the tow truck driver to make sure they give my key to the service desk. He asked if I made the payment and I said yes, can you please tell me where my car is and he said I need to talk to my office and I asked him the same question again. and he hung up on me! The KIA service manager called me to say they don't want to give him the key and he was driving very aggressively in the parking lot. I told him that I will call the police if he doesn't give them the key. I called the this tow company back and it was a different person. He assured me the driver left the key with the service department. He was polite but but didn't seem to care what I told him about the rudeness because the girl who hung up on my multiple times was responding to what I was saying. I was on speaker. Anyways, they must've thought I was trying to rip them off for $36.00! lol. If she would have let me explain why I was confused and that I intended to pay, it wouldn't have gotten to that ridiculous level. AAA rep said she filed a complaint against this company on my behalf. From the looks of all of the negative reviews involving this company and AAA, nothing will change....."

"04/02/23 You will need to call 2x to get a tow! They stated they called our tow request 3x we never received a call canceled our order stating we were not there, on the side of the freeway exit..I called dispatch 3way with AAA on the line..C.C.T. hung up on me and AAA as we were trying to get the order # to them. We called back and their phone line went straight to voice-mail. Stay safe out their,God bless us all."

"The driver of a tow truck with this business name and address just cut me off on the road, he was driving recklessly and endangering people around him. If this is how they drive their tow truck imagine how they’ll treat your car, use ANY OTHER place. Trust me this shows just how little they care about others and the service they provide, you would think that a tow truck driver would know how to drive safely but they don’t. If this is your business you should retrain your drivers to learn to drive on the road and to take care of your trucks when they’re on the road and also to not drag your business’s name trough the mud because this puts your name in a bad light."