MY Kia

"I would never recommend a Kia. Mostly for customer service issues. Kia had my car a whole month because my car with 30,000 miles transmission failed so they had to put a new one. Then when they finally received my transmission, it took them another two weeks because they said they “ran out” of transmission fluid and had to wait to get the fluid."

"The Service department is flat-out stupid. There is a recall for USB port which disconnects every 5 minutes & service "technician" says maybe wrong cable or plug in (I've bought & tried 5 cables!). Trunk rattles & on forums, everyone talks about the issue & "technician" said that it must be my things in truck (it is 100% empty!?!)"

"It is rare that I take the time to review anything but here I am posting. I didn’t end up buying a car here because I couldn’t make the finances work. But I can’t say enough about how straight forward and honest they were at this dealership. No games, no gimmicks. Socrates was great, super helpful. I didn’t buy from them today but I will definitely be eyeing them for my next car purchase."

"Just had one of the worst test drives ever. We started with one sales guy who was steering me towards an electric suv. When we heard about the range, we decided to forgo a test drive in that car and inquired about a stinger. He passed us on to a different sales person and this is where it went down hill. When we told him we were looking for a stinger GT2, he suggested a genesis. We looked at it and decided to take it for a spin. He took a copy of my driver's license then got in the back. I thought he did that because he needed to be with us to get some gas in the car since it had 23 miles left. And then after, he would let us take it for a test drive. No. That isn't what happened. He directed me literally around the block them back into the parking lot and waited for me to turn off the car. I asked if that was it and he said he needed to tell them we need fuel. So I asked again and he said yes. As soon as I turned off the car and started to get out he asked my HUSBAND if he wanted to talk about the payments? First, I'M the one who would be buying it, second, I'm not going to talk about a car that I only drove around the block, and third, we don't negotiate on payments. John needs to learn a few things about selling cars. I was done when he did that. Absolutely done. I was insulted and will not return. I'll drive a ways to another dealer so I don't have to run into him again."

"Bought a brand new 2022 Kia Rio last November... Joel "AM/PM" Serna was a great salesman and did me right! And their finance department is good. I haven't run into any problems with Kia Motors Finance USA (KMFUSA) so far either. Haven't needed any service yet so that will have to be another post!"