Audi Fremont Service Center

"Another service appointment and another great experience! You have always exceeded my expectations! From the very first day I stepped into the showroom and drove away the new Q7, and afterward at every service appointment, things went very smooth. I have nothing but pleasant experiences at each interaction. During the last service call, the loaner car was over the top! Communication and transparency during service is just awesome!"

"It's sad to see a lot of comments on Google and yelp that this service facility is good in finding nails in tires. Any more recent experience of the similar incident?"

"Top marks to Frank and the service team! Frank has been awesome with my dash replacement for my etron 55 which started to bubble due to previous water ingress issue. Very happy with the car as well as the service!"

"Beware!! They are good at “finding” nails and cuts in your tires and then try to charge you for tire replacement. Details: I brought my car for first oil change, pretty regular service but it turned in to an unpleasant experience.I was asked to wait for 1 hour 30 mins to get car serviced. After waiting for 3 long hours the service associate told me that me mechanic found nail in my tire and its flat. Interestingly, There was no sign of tire pressure warning when i checked in my car, the service associate acknowledged that he didn’t see TPMS warnings while checking in the car but he can’t help and asked me, what I want to do? As you can imagine, I had no option but to go for tire change. FIRST red flag, when i asked how many nails the story changed to a cut not nail. My suspicion grew and I asked to see my self. I was told to wait if while the car is “prepared” on the rack. When I entered car was on the ground with flat tire. The SECOND red flag. On inspection i felt it was a fresh cut, I asked immediately to talk to higher up. This was turned down saying service manager is not in, but I insisted on talking to someone. The general manager came to meet and started aggressively defending their side blaming me to blame them for flat tire. To my luck, they shot in their foot when they took picture of car when they checked in the car. I asked to compare the tire picture and thats when their story fell flat. Embarrassed, they agreed to change tire free of cost. What I would have appreciated is that the service associate should have cross questioned the mechanic before asking me to pay. Similarly the general manager should have cross questioned service associate before aggressively defending and telling me how TPMS works. Please find some other Audi repair center, if you have to get service from them, please take picture of your car while checking in and don’t blindly trust whatever they tell you."

"This time I went in for an Audi MMI recall on my S3. I was immediately greeted and treated well by the staff there. Here's my thoughts: My experience of Audi Fremont has been consistently exceptional and memorable. Every time I have gone there... the staff from the service managers to the cashiers have been courteous, professional and incredibly friendly. I have thoroughly enjoyed my time there and they have answered all my questions and always been generous in their loaner vehicles. Last two times, I was able to drive a 2019 Audi Q5 with less than 100 miles on the odometer, and recently I was able to experience a 2019 Audi A7. Both rides were wonderful and exceptional (as expected with Audi's) but just made me want to consider a future Audi one day. Thank you for making car ownership and maintenance a painless and fun process! Update: 12/3/2019 - Had my s3 in for its scheduled service and once again David De La Torre and the Audi team were fantastic from those service garage people who took my car to David & those at the service / billing desk... every person that I was privileged to work with was courteous, communicative and incredibly helpful. This time I got a 2020 Audi Q5 with 13 miles on the odometer to drive around. I drove it for a short while thinking i'd have to leave my car till later but ended up coming back after a few hours and my car was ready soon after. Excellent service and excellent personnel. You all at Audi Fremont are the MVPs! Update: 9/21/2020 - I recently had to drop off my Audi for a climate control issue and while I was there, Frank Santos the service manager was able to help answer and meet my issues. I have enjoyed this dealership’s quality of service esp. their service department over the past few years and this time was no different. They provided a loaner (cozy A4) and were highly communicative of what they were doing to my car. I was unable to come in on the day of pick-up (Saturday) due to a busy weekend and Frank told me it’s fine to come in on Monday. I have enjoyed also the wonderful assistance of the Lady working at the payment / cashiers desk and this place always makes me fee like an appreciated customer. Highly recommend!!"