Sherwin-Williams Paint Store

"The good: 5 stars for Sergio Cano. When I approached the counter (for the second time), he was there working. I told him I needed help with choosing colors I had picked at Kelly Moore(who went out of business this past Friday) from the Sherwin-Williams line of colors. He told me that they could take the colors I had chosen and match them with Sherwin-Williams colors… He did just that and I left with the color codes that I needed. Fast and friendly customer. If not for Sergio, I probably would’ve left their very frustrated. See the following. The bad: when I first walked in and was trying to match colors, I was having some difficulty due to lighting and Color matching and wanted assistance. I walked up to the counter, and a young lady was there. Her eye contact had that “I’m busy but what do you need” look in them, if you know what I mean. When she asked what I needed, I inquired about naming-conventions between Sherwin-Williams and other stores regarding color matching, and she answered my question with a “no”. That was it, she asked nothing else(I didn’t know Sherwin-Williams could color match directly from the cards of other paint manufacturers, as Sergio did when I went back to the counter later), or if there was an issue. After continuing to have problems with color matching, that’s when I went back the second time, and Sergio was there. The ugly: though Sergio’s customer service skills were excellent, the lady Who helped me at first, had very poor customer service skills. She did seem, along with the other lady there, to be under incredible duress, as if trying to meet a project deadline. Perhaps that’s the case, but that should not affect customer facing skills. If it weren’t for Sergio, I would’ve given one star, kudos to Mr. Cano."

"Sherwin Williams in Napa is a great place to buy paint. Lots of choices, lots of help. Good paint! Bronte has helped me through my project, dug up information I needed. Everyone I have dealt with has been very helpful. This is where I go for paint."

"Outstanding customer service. Didn't have the paint I needed at the store but they got it for me by the next day. Really appreciate the sales they have which allows affordability of the higher priced Duration Paint which I love as it rolls on walls beautifully and has mold inhibitor already in the paint which works great in bathrooms."

"The Napa store has great hours and the service is good. If your looking for amazing paint get emerald, its the best! If you need paint make sure to order it during the week, sometimes they don't have products you need on the weekends. Overall friendly staff and very helpful. Richard-Bruce Becerra Owner - Quality Paint Contractor"

"Very dissappointed with this store. First time i came in ,The 2 girls upfront were pleasant and helpful, but when i went back to pick up paint, the guy named CHRIS was rude. Doesn't make eye contact with you and treats people badly. I will not be returning. He should be so lucky to have a job."