REI

"REI is fun. I've not been in that store for years. I was looking for a pair of lighter material workout pants, and i found a pair. Their stuff is wayyyy too expensive. I realize it's good quality products and all, but yikes! A little steep for me. I did end up buying them, but won't go back unless they have a sale or I am desperate."

"Had a nice experience in store yesterday. One of the employees Pokey was stoking me out on some new xc ski gear. Friendly staff throughout the store. Cheers to you all Happy Holidays"

"Great customer service helping me with a t-shirt exchange. Also--I took a backpacking for women class and had a great experience! The teacher was an employee with lots of backpacking knowledge and was so kind and eager to help me get on the trail. Excited to head back and get fitted for my first pack!"

"Bought a pair of used boots at the counter. The boots were marked with crosses but were new. It turned out to be a manufacturing defect that the store didn't mention. The tag said there was a lack of glue on the boots, but in reality, a part of the sole was missing, and they shouldn't have been selling them like that. They refused to accept a return. Now I have a pair of boots that can't be repaired, and the store has a bad review. Terrible service and deception of club members!"

"It’s a really nice store and would give it a nicer rating but the associates on the floor are way too aggressive at trying to help. I can’t take 5 steps with out being asked if I need help or know about the restock area or am a rewards member. You do realize that can actually drive your customers (and profit) away right?"