Outside-In

"Came to Aptos this weekend and stopped here to do some shopping for my bday. The woman who greeted me was so friendly and helpful. There were so many beautiful things to see from home goods, jewelry, bags and clothing. They had some cozy sweaters and I was looking for something that was longer. The woman helped me find something that fit me and it was so nice to chat with her. She described each item, so I knew about shrinkage, washing, etc. I plan to come back for a girls trip this year and I'll definitely bring the girls here."

"Posting this here on Google because after I read on Yelp, that other Latina women felt the same way I did, I think it's important to share with the community. Every visit to Outside In, makes me feel horrible, as they follow me around like I'm going to steal something. It is clear they are not a fan of anyone that is slightly darker than them. Yes, I said it. I recently went into Outside In, the day before Mother's Day and to my dismay, once again I received the worst customer service. It was busy, but not too busy that I couldn't have been greeted by the employee standing right next to me. Instead, I was ignored, while I browsed the jewelry table. I made a quick selection for my stepmom and walked up to the register to pay. It didn't take long for the young lady to ask if I was ready and I said yes, but she passed me on to an older woman, that looked like maybe she can be the manager or owner. She had darker, medium length hair and was about 5"3-5"6. Either way, I must've mentioned 3 times that it was gift, to which I received a snappy reply of "I'm sorry I couldn't hear you!". Granted, we are wearing masks and it was bustling in there, but I told her 3 times and to me, that means you are not actively listening. I asked for it to be wrapped and got a snappy reply once more that I had to pay a $1 for that service. No problem. They used to do some very cute wrap, with care and love. Not this time. This time, I got just a regular 'ol Outside In bag, with tissue and had it aggressively thrown at me, along with my receipt. Times are tough for everyone right now financially, as we all are trying to bounce back from COVID and where I spend my hard-earned money, is important to me. After this experience, I no longer can support this local business. Too many times here I have been ignored, followed in an inappropriate way and aggressively dismissed. Sad. They have a lot of great gifts here."

"Lovely store, beautiful merchandise, although a bit pricey. Something we bought less than a year ago has increased in cost by $15.... Yikes! Great store though if you need to buy a gift or two or three for someone. I would want someone to shop there for me! ;)"

"I've found a lot of wonderful gifts here for friends and family over the years. The most reliable gifts are the candles, as they have a large and wonderful variety. The prices are a bit on the high side, but the staff is always friendly."

"Fantastic store and excellent customer service. A great stop for a housewarming gift."