Prime Steakhouse & Wine Bar

"Prime Steakhouse is a beautiful restaurant and we had a "pretty good" dinner but were very disappointed by a couple of things and wanted to share.... The hubby and I have visited only a handful of times over the last 15 years and each time we've been disappointed - so we decided to give it another try and again, let down. Not sure we'll ever be back, just not worth it. It's well decorated and romantic inside; however, service leaves a lot to be desired and our food was cold. We visited for a date night and were looking forward to a great experience before walking across the street to Ventura Music Hall which is why we chose Prime for dinner. My main issue was waiting over 20+ minutes before anyone came to take our drink order. They were NOT very busy at all, and despite our server visiting all the neighboring tables around us several times, we were passed by over and over. Being that we really wanted to enjoy a cocktail before ordering our food, I finally gave up waiting and went to the bar to order our drinks - our server finally showed up at our table when I was at the bar, so I came back to order our drinks. She apologized for the wait and I said no problem, but was already feeling ignored by that point. We ordered a maitai and a martini, our appetizers (tuna tartare and bacon shrimp), our salads (wedge), and our entrees (filet mignon and baked potato). Appetizers were good, but our salads left a lot to be desired - they left the very bitter and hard core of the iceberg wedge in the lettuce so nearly 1/3 of my salad had to be cut out since it was inedible. The filet mignons were cooked to proper doneness and were quite good, but they were almost cold - and our baked potatoes tasted like they had been sitting out. They were not hot at all and were very dry - butter and cheese would not melt. Neither of us finished our meals and took most of it to go. My husband ordered a glass of wine towards the end of our dinner and I'm 99% sure our server forgot about it because another 20 minutes went by and when she came to take our plates, he reminded her and she came quickly with it after that. We received better, more attentive service from the busser when he brought our bread (again, she forgot) - give that guy a raise. Overall, for the price, definitely expected much better quality of food and service. In my opinion, food quality can be lacking when the service is good - unfortunately we didn't experience either and probably won't be back. Bummed."

"New Year’s dinner? Excellent McKenzie very knowledgeable and accommodating Great service, enjoyable dinner"

"Prime steakhouse is a great date night spot. The prices aren’t too unreasonable and most food you order will be great. I will say, some sides and appetizers are not as great as others, but satisfying nonetheless."

"We went there for Thanksgiving dinner. Our reservation was for 2 pm, and we were seated almost immediately. They offered a generous holiday menu with quite a few courses, including New York strip and 16 oz ribeyes, which is what we ordered. Everything was delicious. Our server was extraordinary! All the staff was polite, professional and helpful. We will definitely be back!"

"Still going strong after all these years ! It's been a minute since we were last at Prime. The new patio expansion is exquisite! It brings such elegance to the restaurant. I'm in love with the lighted trees and the roaring fireplace on the patio. So inviting. The food!!! Still great. It amazes me when a local restaurant can have such a vast menu selection and still get it all right. Everything was on point. Bravo! The service was warm, welcoming and all smiles. Prime has been doing it right for many years and is a very special place in town. Whether you’re looking for cocktails and small delicious bites or a romantic special occasion lobster / steak dinner with a great bottle of wine. Prime won't disappoint."