The Coffee Bean & Tea Leaf

"If I could give a zero I would, my husband went to get us coffee we come to this location every single day for the last couple of years and the onsite manager Dom was completely unprofessional and rude. She told my husband the screen shot of my app isn't accepted as a form of scanning for the rewards I had a dollar off any large coffee. ( He went to another location in Monrovia and the screen shot was accepted and he was given the discount so incorrect by the way) When he asked her if she was the manager can you please try again and honor the discount she rudely replied I can't override it. My husband said okay I'll just pay the full amount she put the credit card machine out the window out of reach, he told her he can't reach or read the machine so when he went to hold it to scan our card she then snatched the machine from him accused my husband of being aggressive and refused him service. He said okay I will contact corporate and left. I'm beyond upset at the accusation that my husband was aggressive when he's Always beyond polite and we have Never had an issue like this in our lives. The manager Don does not exude any type of professionalism in handling customers, you don't argue with customers or give attitude and you certainly don't snatch the card machine from someone when making payment. You try and remedy the situation in a calm professional manner and you do your best to give the customer the upmost customer service. This review has Nothing to do with the location itself because the other manager Jose and the rest of his staff have exuded outstanding Customer service that's why we choose to go to this location every day. It's the manager Dom that is warranting this negative review and should be either retrained or removed from a management position all together. Unfortunately now I don't believe we will feel comfortable or safe to come back to this location in the future"

"I was becoming a regular, but tonight the woman at drive thru was not friendly at all, and was way over charging me for a black large coffee with 2 shots. She said she had no idea why I got charged less the other 20 times I purchased same coffee. Employees end up scarring away all customers with horrible customer service! Starbucks now cheaper for something so now I'm back to Starbucks or 7 eleven for $2.69 extra large black Colombian with unlimited shots. No wonder coffee losing business. Garbage customer service skills and lack of proper training employees"

"I love Coffee bean way more than Starbucks any day.....however the customer service here is lacking during the holidays. I walked in to order and wasnt greeted until someone saw me at the register. Fine no big deal I'm sure drive thru was busy. The shift supervisor Maggie was very nice however the other barista helping me seemed to have mad attitude when I apologized for asking for Oatmilk for my husbands drink because I forgot to mention it when I ordered. She grabbed the drink all annoyed and tossed it in the sink and proceeded to make a new one .AND GOD FORBID I ASK FOR MILK FOR MY COFFEE like geez....do you not know I can see you rolling your eyes ? Ill make my coffee at home next time if its that much of a hassle. 5 stars for Maggie.... none for you."

"we’ve stopped at this location before because we wanted a treat after work and ordered the ice blended drinks perfectly fine, but tonight we ordered a drink and they said they’re no longer making ice blended drinks even though we arrived at the same exact time as last time. At my restaurant job if a customer comes in a minute before the kitchen closes they can put in their order so i was surprised at this. I don’t know if they were just trying to close early and cleaning the machine took too much work or what but i thought that was interesting…. Thank you to the young man who made our drinks the last time we came close to closing time as i know it was inconvenient."