Victoria's Secret

"Horrible manager! She was super rude when asked questions. It happened few times so I avoid going to that store now."

"Keep improving with new items. A store that I like and always find something I can give as a gift."

"For several years the quality of VS and Pink have been horrible but recent purchase of 5 for 30 panties left me pleasantly surprised. They reversed course and are much better. The staff at Mission Viejo needs desperate help. There were at least a dozen women working and walking around everywhere, but only 2 at the registers and the line was never less than 5 people, every one of which was making returns that took 20 minutes + for each person. New staff clearly, both very nice girls, but very frustrating that neither of them knew what they were doing. Mgmt. type ladies trying to help weren't much better and each customer while I was there, including me, complained to the different ladies trying to train.the newbies, which was shrugged off. New 30 day return policy sucks too, but it's the new thing at every single store now. Don't be surprised when Amazon is the only retailer left."

"I went to return something and a very nice young girl was able to help me find the right size to exchange something I had really liked. I was so impressed she was so patient and actually cared how I felt about what I needed to get."

"VS’s stuff has just gotten tacky sideThey’re still marketing like it’s 1999.  Where is the diversity?  Every model looks like she hasn’t eaten food in weeks.  but location is nice more options would be nice"