Tillys

"Nice clothes and shoes. Only unpleasant thing is the staff treat people like they're going to steal inside the store, plus hovering and breathing down your neck, making the whole experience not worth shopping at this place. Used to like coming to shop but not anymore after being treated like a burden and nuisance."

"I was at my home store in Belmont store unfortunately they didn't have my daughter size and recommended me to Tillys in South Cost. This was the closest store with the size I needed. It also was a 18 mile drive from my home. Once in the store I walked the whole store and was never greeted by anyone! I approached the register asked for a item that was on hold. Once she rung me up, there was a price difference online than instore. She called the manager (Sara) over who informed me it was the online price. I asked could she just help me order them and have them mailed to my home. Then she says, it will still give me the instore price. I left and went to my car. I go online and proceed to purchase the shoes online. I realize it keeps saying I can pick up today! I go back in the store and ask the Manger (Sara) Why does it keep give me this option? She replys YOU CAN ORDER ONLINE and PICK UP IN STORE. After I just told this lady how far I drove she didn't even give me this option. SHE LET ME WALK OUT THE STORE! I guess my money was no good in her store. What a big disappointment. Still ordered the shoes and waited in my car until my order was processed. The things we do as parents, my daughter really wanted these shoes! Double bummer my son worked for Tillys for two years and to know I received this type of treatment sucks!"

"Poor service from the cashiers. I went to redeem my reward points and rewards coupon. I have never shopped at this location before, so I thought I would check it out. Wrong decision because I got poor service from the cashiers. When I got to the register, the unfriendly associate rang me up. She saw that I had rewards points cash, so I had her apply it to my balance. And then she scanned my email rewards coupon. After the transaction, I notice the rewards coupon wasnt applied so I went back to her. She said sometimes the rewards coupon that was applied will not appear on the receipt. In all the times I have gone shopping, that never happens. So I calculated it myself and sure enough, the coupon wasn't applied. I returned to the Associate. She called another associate who was just as unpleasant and unhelpful. He insisted that the coupon was applied. I told him, the Associate who helped me (she was standing right beside him) saw that I had rewards points cash and a bonus rewards coupon and could ask her. She saw both. He rudely had the gall to repeatedly insist that the rewards points did not exist. I told him he was wrong and he just needs to ask the associate beside him. She saw both prior to ringing me up. But he continuously insisted I was not telling the truth because he says he's doing me a favor. He was being a jerk, so I am definitely not going back to that store again. Both of them need to be retrained on what are reward points and what are reward bonuses sent by email. They clearly had no clue what they were. And then the customer service rep that replied to my concerns was clueless too. I highly recommend going to the The District Tilly's. The Manager and reps there are friendly and knowledgeable."

"Tillys is the capital of T-shirts. It’s a great place for youngsters. Prices are reasonable."