Chipotle Mexican Grill

"I'm not gonna share my experience but they need to work on their customer service"

"A sub-par review on this Chipotle is long overdue, as my family and I have had many sub-par experiences at this location. However, today might just be a new low. For those that are unaware, quantity of simple items in your meal such as rice, beans, cheese, or lettuce, can all be doubled free of charge. As I usually do, I decided to order a bowl with extra rice. However, when I asked the employee for double rice after he had put a measly one serving in my bowl, he looked at me and said “This is all you’re getting today”. I was so baffled I didn’t even argue with him, I was in shock. I proceeded to order the rest of my bowl and left feeling extremely dissatisfied with the service I was provided. The two lone reasons I will return to this location are 1.) proximity to where I live and 2.) to obtain the employee’s name to add to this review, as his poor service deserves to have a name put to it. This is not the first time a poor experience has occurred either. I could easily accuse the manager of similar actions, such as attempting to skimp on portions and displaying a generally rude demeanor whenever I come in (and I go a lot). Overall, this service needed to be highlighted not for the nature of how good it was, but rather how shockingly bad it was. I’m sure that the employees will blow off this review just like they blow off their customers, but I still felt the need to provide the public with a true look into this Chipotle before deciding to pay good money to eat here."

"Today, I had such a good experience at Chipotle; I was running in for a quick dinner and being indecisive when I started to order: Anthony who was taking care of my order was exceededingly gracious- it stood out enough for me to write this review. The rest of the staff including the manager, Lali, were also super chill and nice. I don't even get that service in fine dining restaurants always. The food was also good and fresh and restaurant was clean. Thank you! I'll definitely be coming into this location regularly!"

"Much less of a line than the bigger Chipotle on the other side of 76. Nice and clean and the food came out fast and was just as expected! Really nice people. Plenty of parking and some nice outdoor seating! (Indoor seating is snug)."

"Disappointed twice in a row for this Chipotle location. I love Chipotle so much that I own stock in it. On my first visit a few weeks ago, my crunchy tacos were so soggy because they didn’t bother to drain the juice from the meat sitting in the metal containers. You know how they grab it with the tongs and then USUALLY shake it over the metal container to drain the excess liquid. There’s a reason people order crunch tacos, they want the crunch! I was so disgusted by it I didn’t eat at Chipotle for a few weeks. I finally decided to go to chipotle again, reluctantly, and I wish I hadn’t. This time, they were not busy at all, so the attention to detail or lack thereof was inexcusable. I ordered two sets of three tacos for my friend and I. The first set lacked meat in some tacos and my friend made a comment about where’s the rest. The employee (possibly lead or manager given she was trying to help everyone that was having issues at one point) didn’t say anything. The second set being made not only did not have enough meat to cover the bottom layer of the taco, it also lacked any of the topics. We made mentioned at the register but again nothing. I don’t think a customer has to make demands or be irate to receive a produce they pay for. As a loyal customer and shareholder, I expect Chipotle to live up to their brand, quality and provide customers with satisfaction. During times like this where everything costs extra, at the very least, we should be receiving what we pay for. Three full tacos, not something mediocre that wasn’t even filling. Needless to say, I won’t be going to Chipotle in a while as it left a poor taste in my mouth. The best part, as we’re eating our tacos disgruntled in the seating area, a women decides to talk about feces loudly. Icing on the cake for a private seating area."