Icon Hearth & Home

"So very sad and disappointed with Icon Hearth and Home. Bought a free standing stove from them back in early October. Gave deposit and was told it would be in stock towards end of Nov. Went into store last week to check status and was told that item would not be delivered until the New Year but they could get us the floor model. When we called for delivery we were told that the unit had been given to another customer in the same situation as us. Yet they came in 4 days after us ! A total bait and switch. Not only that we were speaking with friends who bought a "new unit" from Icon in September and when they came to get their stove they were told the same thing! and given the floor unit. TOTALLY TOTALLY disappointed. We tried to support local but local didn't want to support us. Just a shame that they can't keep their sales and promises straight."

"Very nice showroom. The salesperson Roberto was knowledgeable and friendly.. we ordered a Kozy Heat fireplace. We have had one for about 10 years and it has been problem free.. so we were glad they rep Kozy Heat. We are adding this to our new home."

"Wonderful. Neil helped us the second we walked in the door and actually left the shop to follow us way up the mountain for an assessment of our placement. Reasonably priced and full of knowledge on the products they sell. No up-sell, no hassles."

"My wood stove door needed a new seal. They did a great job. I picked it up today. I received it back squeaky clean. And it wasn’t squeaky clean when I brought it in. Also, my door handle was sticking when I’d turn it. I didn’t mention it to them, but when I received my door back the handle was super smooth to turn. Much better than the way I brought it in! They were very nice and friendly. They also went out of their way when I came back to pick it up. I was tight on time so I asked over the phone if they could run it out to me and put it in the back of my truck when I pulled up. And as soon as I pulled up they walked out with the door. Thank you!"

"Unless you want your insert to look like this, go elsewhere. Got insert installed and months later the plates put around it. Now I have to figure out how to make this look good."