Jack in the Box 5601 Pacific Coast Highway, Long Beach, CA 90804

"Closed 30 minutes early. Beyond closing the store early, the woman working was extremely rude. She yelled at the older gentleman in line in front of me because he asked for multiple orders. When asked why the store was closed early, she said “she had a long day.” As a general manager in retail I can’t believe this type of customer service. Further more these type of people are going to get paid $20 an hour? What a joke. The manager at this location needs to take a serious look at their employees."

"I came in at 2pm Friday March 8th. After not being greeted by employees that walked passed the register as I waited, I placed an order for a 3 piece chicken strip combo with Susanna. I waited patiently as other orders were made, and then as my tenders sat in the bag and Susanna tends to the driveway, she comes back and says' welcome' not knowing I'm still the same customer that has been waiting over 15 mins, patiently. I asked, 'could you please put fries in the bag with my tenders'. I received my order, sat down inside to eat, opened the box to one reg sized tender, one the very exact same size as a chicken fry, and the other small one curled up like a chicken nugget. I politely took it back and asked for regular sized tenders like the one that was in the box alone. I walked away came back with my fries and asked that the whole meal be made over, seeing as how now had to wait longer for my tenders, I wanted ALL FRESH FOOD AT THE SAME TIME, I WAS HUNGRY AND THATS WHAT I PAID FOR. I EXPRESSED THIS TO THE VERY DRY AND INCONSIDERATE SUSANNA WHO IS NOT IN THE POSITION TO RUN A BUSINESS THAT CATERS TO THE PAYING CUSTOMER. SHE REFUSED TO TAKE THE FRIES BACK. Not one word of profanity was expressed or an insult, there was no reason to simply give me what I paid for seeing to how I should have never been given the extremely small chicken strips. I do mean SMALL. Im not even exaggerating, otherwise I would have never felt the need to type this complaint. Susanna needs more training on customers service, she attempted to go back and forth with me... And that's when I knew some type of customer relations skills needed to be reiterated to her. Very bad experience."

"I had the chicken teriyaki. It costs $6.99 and as a combo 10.99. It was truly delicious and very filling."

"Food was cooked when ordered. Really tight drive thru. You can see scrapes from trucks that were too big to fit. Driveway along PCH is narrow as well. This poor access to the restraunt was the reason for low atmosphere score."