Filco Superstore 1415 Fulton Avenue, Sacramento, CA 95825

"I ordered a dishwasher from a big home store and they didn't contact me about delivery for 3 weeks so I cancelled and Dave got me the dishwasher the next day. Unfortunately the other store did not give me accurate information about size and it did not fit. When I called Dave, he knew which one would work and I had it in a timely manner. Very knowledgeable and professional."

"Recently purchased an older home that needed new kitchen appliances. I went to Filco as my first stop in comparing prices for purchasing refrigerator, range, and dishwasher. Greg Mace, salesman and assistant manager greeted me. I had dimensions and model numbers of the GE Cafe products I wanted to purchase. He went through his pricing and touted he has the best prices because of a computer program that searches other retailer's prices. He will lower his price and also give me contractors pricing. I left the store with estimate in hand and told Greg I will call him tomorrow if Filco has my business. The next day Greg reaches out to ask if I tried to get a hold of him. I said no. I shared with him I found much better pricing and an additional rebate at a competitors store ( shoutout to A-1 appliances in Rocklin). Gregs attitude changed and made me very uncomfortable on the phone as he rails into me about his guarantee for lower prices and "Why didn't I make Filco my second stop? "In reality, I went to Filco as my first stop!!! Shortly after the phone call I get a text message from Greg again telling me what he already told me on the phone. I have since blocked his number and I will NOT be returning to Filco. I do not recommend! STAY AWAY!!!"

"I purchased a refrigerator from them... they gave me a 4 hour delivery window. Call back at 12pm and told me they were 10 minutes away. I emptied out my refrigerator as fast as I could. Delivery driver stated he'll be back for the old one since he didn't have 2 minutes to wait and all I had to do was call and say my old refrigerator is on the sidewalk which I did. When I contact them I was interrogated instead of helping me solve the problem. The logistics are horrible A 10 minute heads up does nothing when you have a refrigerator full with perishables. Do they expect us to leave everything outside for 4 hours?."

"Worked with Thomas to purchase a refrigerator that would fit in our kitchen. We had limited counter depth and needed a specific size. Thomas was extremely helpful and made a few suggestions on different models that he thought would work for us. We ended up going with Fisher & Paykel that had a smaller footprint. Thomas called Fisher & Paykel to confirm inventory and delivery time and to our surprise, it was ready and installed in less than a month. We're extremely happy with the new refrigerator and will look to Thomas at Filco for our next appliance needs."

"We've bought many appliances from Filco over the years and never had any problems - until now. My $10k+ built-in Jenn-Air refrigerator has a slow leak that has penetrated the sub-floor in my kitchen. Filco took my money, had someone do the installation - but wouldn't even bother returning my call today. When I called back, "Call the manufacturer" is all they'd tell me. Why bother shopping local when you can save money elsewhere - and get better service too?"