Pep Boys

"Can’t recommend them enough! Had a flat tire and as I always know that Pep Boys has been the place to help me in several occasions with tire issues I got of fwy and went to the closest location here in Carson. Charlie Huerta, the manager, and his team exceeded my expectations along his mechanic Angel, who was my angel of the day. They help me faster than what I thought as they were very busy to get back on the road and go about my day. They’re extremely honest, helpful, and with a grate disposition for Service. Definitely coming back to this location for any other need that I have with my car. I wish all mechanic shops were like this one. Thank you again, Charlie!"

"Today my experience with Pep Boys was flawless. I dropped off a little later than my scheduled 830am appt and was warmly greeted by a gentleman who’s name escapes me right now. I asked questions and was provided information that was very helpful. I received a text that my car was ready for pick up by 2pm. I was in and out within minutes of payment of my vehicle. Thanks to the whole pep boys family for todays excellent customer service. A Returned customer for sure."

"I am so appreciative of the staff at this pep boys location. All 4 of my tires had nails and was on their last leg, I was in need of something quick! I called them about 1.5 hours to closing and they told me not to worry and come on in. A huge shoutout to Charlie for helping me with everything along the way, he found me good rates for my tires within my budget and the service was fast and efficient! He was also very friendly to me and my kids and made sure we felt comfortable while my car was being serviced."

"It's a waste to even give it one star. This company should receive a (-). If you can't do the job, you shouldn't take the appointment. I made an appointment at 2pm and visited for a brake pad replacement and oil change. They didn't do any work, and it wasn't until 6 PM that they called me and said they had a problem and couldn't do the work and would transfer it to another location. (The oil change should have already been completed by that time.) It was too late that day, so they couldn't do the transfer and said they would do it the next morning. However, there was no call the next morning, so I contacted them and they said they couldn't transfer because they didn't have a towing vehicle. I didn't hear from them so I called again and they said they would be available at 11am. However, it was also a lie, and the transfer time was changed to 12:30 pm. He then presented me with an option: pick up the car, wait until 12:30 pm, or if the transfer was made at 12:30, my vehicle would have spent another day somewhere else. As a result, I spend most of my day here. I couldn't do my job because I didn't have a car. It's a terrible experience. And when I went to pick up the car, they were shameless, as if it was obvious."

"Online the store hours say this location closes at 7 with appointments for maintenance up until 6 pm. I needed a simple oil change and tire rotation. My first date of appointment was cancelled because there were no technicians. The second night I showed up at around 5:45 and was told that my car could not be serviced ever at 6 pm, regardless of what it allows online. So basically, if you have a regular 9-5, good luck trying to get your car serviced here even though they accept appointments until 6 and close at 7."