Lowe's Home Improvement

"I got scammed 400$ though self checkout. If you're a victim of fraud due to the negligence of the self checkout employee, you will not be supported by Lowes. Never got a call back after I reported the problem to customer service. Seeing as there's 6 self-checkouts and usually 1 manned register, procede at our own risk."

"Needed a new washer...went in on Fri evening...was helped by a knowledgeable young man. It was a positive experience. Very competitive prices..and I bought both wash and dryer! Best part was they were able to deliver Sunday...a day and 1/2 after purchase! Del guys good as well! Lowe's has made effort since last Spring to hire more help! This issue has annoyed me in past. I will say, nothing to do with this purchase but I really dislike getting a cart full of stuff...going to front and they don't have even 1 cashier!!!! You are forced to do self ck out! I hate it! Very poor service in that sense. My purchase was lovely as it occurred in The appliance dept!"

"This is my local Lowe’s, I’ve been here hundreds of times. Mostly it’s been good. The parking lot is big, clean, and easy to get to. The staff is nice, and friendly. The store is large, but sometimes things run out of stock. Overall good store in a nice location. I’ve had small problems in the past but nothing major. 4/5 stars!"

"This review is more about the delivery company Lowe's uses that brought my moms new refrigerator. The delivery guy was trying to do everything to get out of doing the job. First when informed that we paid to have the old refrigerator taken away he said they do not disconnect the water line for the ice maker and that someone else has to come and cap it off. Luckily we had already done that and I explained it to him. Then he said they do not reconnect the new refrigerator. I explained that was fine because the new one is a basic refrigerator with no ice maker. Then he tried saying the new refrigerator wouldn't fit through our doorway.... which I had to remind him the new refrigerator was actually smaller than the old one so it would definitely fit. The cherry on top is he then insisted I sign for the new refrigerator before he even brought it into the home and got mad when I refused to sign until the delivery was complete. Lowe's needs to change delivery companies as it appears most bad reviews are about the delivery."

"Purchased a $550 grill, and it was delivered with a missing part. Let's start with the time I had requested for the delivery via the purchasing process which was not the time when the deliverers delivered the grill. I was told they would call when on their way, and they did not call. The same day, I drove to the store to Customer Service to report the missing part, where I was misinformed on the return process several times by an uninterested customer service employee. She sent me back and forth to the grill dept and each time I returned to the Customer Service desk, I waited in a long line again. Finally, she begrudgingly and slowly offered a date for pick up without asking for my availability. Once we settled on a date when I was available due to my work schedule, I then had to ask how I would be refunded for the returned grill since I wasn't offered an exchange. She said once they pick up the grill on Sat, and once they get back to their warehouse, my card would be refunded. So, I won't receive confirmation of a refund and might have to go back to Lowe's to get the refund. Because of the lack of customer service and shoddy experience including the time consuming return process due to Lowe's errors, not to mention the poor attention to detail re. the equipment, I recommend customers go elsewhere for large purchases."