Firestone Complete Auto Care

"The main person helping me, Martin, worked well with me and my budget. He was friendly and very understanding. Definitely recommend him to any family member."

"RICK AND HIS ASSOCIATE GAVE MY VEHICLE TO THE WRONG PERSON! I left my fleet work van here 3 weeks ago. After 3 weeks they finally told me I could pick up my vehicle. Arriving a female receptionist handed me the wrong car key 3 different times. She could not locate my paper work. She handed me a bucket of keys telling me to pick one. Rick stepped in to assist but even he gave me the wrong key and told me van was in the back. When I looked they had given me a vehicle that belonged to a different company. I told them it wasn't my van and refused to take. Rick and the female then stated some one from my company had already picked up my vehicle which no one from my company even knew my vehicle was in the shop let alone which shop. Plus if some one from my company picked up my vehicle why were they giving me a vehicle from a different company? Turned out they gave me vehicle to the wrong person and it took several days track my vehicle down. When I finally received it items were missing. I am still in shock that this happened what was the most shocking Rick and his associate were unphased. Not once did anyone apologize. They didn't seem concerned the slightest. In fact they said maybe I was the one who was misinformed of the where abouts of my vehicle. Furthermore they didnt even fix the problem with my work van. I was driving a rental for nearly a month. STRONGLY suggest avoiding this place. I wish I could rate with negative stars."

"I made an appointment with this shop to have my car throughly inspected, due to me barely purchasing the vehicle. When I arrived at the shop I explained to the service representative Martin that my car needed brakes, tires, filters, and brake fluid exchanged. I also explained to him that the car had a check engine light on and if possible to go ahead and fix the issue. I took my car at 8am and car wasn’t don’t until 3:43pm. When I got to the shop Martin immediately ran to go work on the cars telling the lady at the front office (who doesn’t even know nothing about cars) “just have him sign and he’s all done” mind you they didn’t explain to me what they did to the vehicle. I had to be the one to ask what they did to my car and when I ask the lady in the front she had this blank face on like she didn’t know what she was talking about. When I leaving the facility I still saw the check engine light was on, when I had explained to Martin that is what need to be fixed in the first place and I even showed him photos of the codes of the car. At the end the lady in the front just told me “oh umm there’s nothing we could do for you on that end. If you want it done you have to do it yourself.” So pretty much waited 6 to 7 hours to have only 2 rear tires replaced. I highly don’t recommend this shop to anybody who wants to take care of their vehicle."

"If only i can put zero star or negative star, the lady in the front desk does not seems like she knows what shes doing, no explaination so what so ever, after getting my alignment in this location they didnt even give me a copy of the alignment result thinking they probably didnt even do it at all, i was like where the copy of the alignment paper and shes like ahh huh ahh mumbling and say oh our printer doesnt work, so how the hell did you print out the rest of the paper? Duh!!! And they cant even align this swing arm before finalizing it bad location need replace the people or whos running it"

"Great service. The girl at the front counter was very communicative. Called me when my car was ready. I was not able to pick up right away so they just stored the car for the next day. Prices were better than other local places I called. I have used them several times in the past and will continue to."