Dunkin'

"This place is a great go to for study sessions, “kinda”. The reason why I say kinda is because the establishment lacks experience on proper service to customers. I mean what more can I expect from a chain, silly me. Which leads me to conduct the following. On march 5th of 2024 had finished studying after dinning and being proactive client (when asked a young lady with tattoos) the code is comprised of 7 or so digits that when said unclear you won’t be able to access the utility rooms. However I do find it distressing that the bathroom must be maintain locked at all times. No code is provided when after being a client, through my eyes I consider this fraud. Not only are you lying to the public that restrooms are available but get them “gate kept” for no one to use. For the past days I’ve used this establishment but this draws a line for me. First is then then it’s the rude attitude and it all dwindles from their. I hope nothing but the best but I cannot keep funding such actions."

"Last Saturday was my first time visit Dunkin donuts and the experience was just bad overall. The store wasn't busy at all at 7am and there were many many staff in the kitchen, by the cashier as well. I was in line and this cashier lady just walked away after helping the gentleman before me, she didn't knowledge I was there, and just walked away. I was waiting that maybe she's helping to make coffee but no, she was standing there chatting with her colleagues. So I waited another 5 minutes and still no one come to the counter so I called for help and somebody finally came to me. I ordered a caramel latte and I waited for another few minutes no one was making the coffee, once again I asked someone to help and the lady was like "what were you waiting for?" Omg, so disorganized this place! No one checked the order that just came in??? So I said I ordered caramel latte, omg it's like diabetes in a cup, it's so sweet. I filed my complaint to the store via their QR code system but guess what, no one has contacted me. This shop is full with disorganized staff, beware when you visit here."

"If you can actually get service either in person or via Uber Eats, the drinks & food are good. But they literally never answer the phone and the offerings are never consistent. They simply run out of items. They'll accept an Uber order and send you the wrong items or just cancel it. I went in person and had to wait on service because the employees were buying candied apples from a random person who walked in off the street. This is against health dept regulations and I didn't see any of them wash their hands. The place is horribly managed."

"Don't come here if you want watered down iced coffee, bad customer service, and burnt food."

"Needs better lid for iced drink. I got a cold brew today and it was surprisingly pleasant. It doesn't taste bitter or sour it tastes just as strong coffee flavor. However the lid is not sealed very well as you can see in the picture coffee keep spilling around the rim. And it gets all over on the table."