Panera Bread

"The staff there is incredibly nice and efficient. I personally love their salads and sandwiches. My favorite sandwich is the Green Goddess Caprese Melt – Toasted Baguette. Everything is fresh prepared and with quality ingredients."

"Disappointing Experience at Panera Bread - Missing Items and Inadequate Resolution My recent visit to Panera Bread at The Collection in Oxnard left much to be desired, resulting in a frustrating experience. Here's a detailed account of the issues faced during this visit: **Issues Faced:** 1. **Missing Items in Order:** The initial order included only one bread bowl, one bread, one sandwich, and two bags of chips, despite the purchase of two sandwiches. This oversight caused inconvenience and disappointment. 2. **Ineffective Communication:** When reporting the issue to the staff over the phone, there was a lack of effective communication. The employee failed to provide a name and suggested a return to the restaurant for a fresh sandwich without offering any compensation for the inconvenience. 3. **Incomplete Resolution:** Upon returning to the restaurant, the promised sandwich was not ready, leading to additional wait time. To further complicate matters, upon checking the bag, it was discovered that only the sandwich and another bag of chips were included, lacking any compensatory items. 4. **Inadequate Compensation:** The staff failed to provide any form of compensation for the inconvenience caused by the incorrect order, the need for a return trip, and the subsequent delay in enjoying the purchased items. 5. **Quality Compromised:** The need to reheat the food at home due to the extended commute resulted in a compromised dining experience with cold food. **Conclusion:** This experience at Panera Bread was marred by poor attention to detail, ineffective communication, and an inadequate resolution process. The overall quality of service and customer satisfaction suffered significantly. **Recommendation:** Based on this experience, it's suggested that Panera Bread at The Collection in Oxnard reassess its order fulfillment processes, enhance communication with customers, and consider offering appropriate compensation in situations where mistakes are made to ensure a more positive customer experience."

"Not location specific but overall customer service. I reached out due my husband purchasing the year membership for sip club, but them closing ventura location (IN OCTOBER). The other locations are not in convenient location for the membership to get any use. Well customer service went on to falsely accusing him using the membership at two locations at two different locations in December. When I said that is absolutely not correct, how could have he used it at the closed location, they gave a very generic response of sorry you had a bad experience, franchise team will reach out. This was over two weeks ago and no one has reached out since then. Obviously they don't care about their customers to be falsely accusing then handing it off to this ghost team to get rid of the problem."

"Been a while since I've visited Panera and missed the bagels, they smelled so good especially after toasted and with a heaping pile of cream cheese just pure bliss! Opted for text messaging to let me know when order is ready for pickup, this works great if you're not in a hurry! Tue's baker's dozen for the win! . . . Original review: Improvement can be made toward the rapid pickup service - most of the times, my order is not ready and it's usually a cookie or something that doesn't require any preparation."