PacSun

"My daughter likes their clothes here, but I'll not bring her back or spend my money here anymore. The employee (girl) let me feel like she was doing me a favor, letting me buy here, not a good judgment at the time to choose your customer service employees"

"Came in on 11-7 at like 6:30. Instantly I’m greeted by two eyes just starring down on me with a horrible look like as if I did something wrong. Then I go to ask if I can return an item and with a blank face they say yes which is fine whatever. Then the two employees examine the clothing item for like 10 minutes and converse with each other that the tag looks off. Which I understand but they take like 10 minutes examining when I still have the tag on the item I clearly have the receipt. Like what else do you need. I completely understand caution but it was ridiculous and the whole time they were being rude especially the young lady with curly hair. I understand we all have bad days but it’s never ok to take it out on customers. Service like that and attitude like that will never get you far. I hope you guys send a district manager to look after their performance and keep them on their heels. I will never shop at this location again and highly encourage people to think twice when shopping there. Just negative interactions waiting to happen. I’ve had friends complain about them in the past and never thought much about it till they treated me this poorly to see what they are talking about."

"Bad customer service! They closed all the fitting rooms. One is open, with a handicap sign. They dont let anybody else use it. They said nobody can use the fitting room unless you are handicap. What clothing store doesnt have a fitting room?"

"Closed early. Arrived at the store at 6:35, online it says they close at 7, had a sign on the door saying closing at 6:30. I drove 40 mins from Hayward to return an online order. Annoyed I will have to drive back with expensive gas."

"Stay far far away from this place. Worst customer service in the world. Went in to return a pair of shorts I’d received as a gift from my grandma but had to wait to get the receipt. Ended up getting it on the 61st day and couldn’t return them as the policy is 60 days max. All in all that’s fine with me. But the gals need to be rude and state that “61 days isn’t 60, is it?”. No B!@$h it ain’t. Just like I ain’t ever coming back to your sorry store. I’ll simply ensure to tell anyone and everyone I can about how poor and rude their customer service is. Trust when I say you’ll be happier shopping elsewhere."