Saks Fifth Avenue

"Absolutely atrocious service. It's beyond belief how poorly they handled this. I specifically ordered an item online with the gift option for a special event tonight. To my dismay, it arrived without it. When I reached out to customer service seeking an explanation and resolution, I expected a lot more than a mere $5 credit for the overlooked gift option. Frankly, it felt like a slap in the face. Even after requesting to speak with a manager, the response remained shockingly inadequate. Their idea of compensation? Still just $5, which is frankly laughable. Can you imagine spending half an hour on the phone only to be offered such a paltry sum? I made it clear to the manager, emphasizing my years of loyalty as a customer, that I needed the item for tonight's event. Yet, their solution was to essentially brush off the inconvenience and suggest I spend more time and effort finding an alternative. And to add insult to injury, they didn't even follow through with refunding the $5 credit they promised. It's utterly disappointing how little they seem to value their customers' time and loyalty. This is not the level of service I expect from a reputable brand like Saks."

"5/5 they let me steal from here all the time with no consequences. Great customer service. The front cashier Julie does a great job at makes me feel at home when I shoplift from here"

"Sak's should be embarrassed that I get better online service and phone help from Walmart, than they provide. Firstly, it took about 3 weeks for an item to arrive that was supposed to arrive in 3-4 days. And now, I continue to wait 2+ weeks for a refund. Oh Sak's, how you have fallen."

"I wish there’s zero or minus star option. This business lacks integrity. I purchased a dress from Saks Fifth Avenue online on 11/25/2022 at full price with tax, which is $213.30 in total (order #300680776), and it came with free e-gift card with $75 credits with expiration date on 12/18/2022. I didn't use the gift card at all, because I knew I would return the dress. Saks received my return and sent me email confirmation on 12/9/2022 saying I will receive full refund $213.30, as Saks has return policy that I can get full refund if I return the order within 30 days of delivery. I didn't use the gift card at all, but the balance of the gift card went to zero itself on 12/18/2022 due to its expiration. Saks only refunded me $138.30 on 12/21/2022, claiming that I used the gift card on 12/18/2022, which is not true at all, and they refused to refund me back the remaining $75. Disputing the charge didn’t work, because Saks kept editing their information lying claiming that I used the gift card, and Amex is not helpful in this at all. Reported this case to BBB."

"I understand the 1-2 star reviews but had a generally good experience here. You need to know how to deal with people who work the floor at high end stores and if you do, they can be quite charming. I want to give a shout out to Bernard in Men's who was fantastic in helping me purchase a couple of items (but left the tags on my items.. whoops) but also to Romina who particularly went above and beyond to help me when I had to return to the store due to the aforementioned tags being left on items (this is the only reason I knock a star off – at this level of store, it's a faux pas to have a customer need to return over such a matter). The selection in this store in good, the atmosphere is nice, and the staff.. they're nothing less than charming if you know how to engage with them."