Bruce's Tire & Auto

"Great support and service for our huge RV with 22.5 big rig tires. They ordered the specialty tires, had them delivered, installed all with a smile. No drama at all, great crew, amazing prices."

"Beware of this place! Had an issue with my van pulling to the right when accelerating and brakes sounded like they were grinding. Took it in and paid 4k for brakes, rotors, control arms and ball joints. Got the van back and still experienced the same exact issue. Took the van back to their shop only for the tech to tell me they did a test drive and found no issues but they went ahead and did an alignment. Got the van back and Still had the same issue.... took it back again! Then I was told they noticed the slight pull but they had no clue how to fix it and recommended I go to another mechanic but once again they did another alignment... so... I took their advice and took it to another mechanic. That mechanic told me my ball joint was cracked and my brakes/rotors were long past due. Keep in mind this was just 4k miles since it first entered Bruces tire and auto. I called Bruce's and told them I believe their technician said they did the work on the van and charged me for these services but never actually did the work. I tried asking for the sales rep that knew the situation "R. Martinez" only to be told he never worked there and no one has heard of him yet his name is on my sales contract.... I asked what they plan to do to compensate me for this issue but the rep didn't seem to give a care and dismissed everything and told me since I had a mechanic already resolve the issue there's no warranty they can do to make the necessary corrections (keep in mind this is their recommendation they gave me since they could not figure out how to repair it after 3 attempts). I was at an absolute loss of words. This branch clearly has poor management skills or knowingly scamming customers and not preforming the work they claimed had been done. Now I'm out $4300 dollars for the work that I thought was done. Had another mechanic do the SAME work for $1400 dollars and all issues are now resolved."

"I gave this place 5 stars because the staff was cheerful & accommodating on a STORMY day in Gilroy. They were just about to close but gladly opened at the last minute to get my tire patched for me. The work took less than 15 minutes and the price was reasonable. Thank you!"

"Went on a trail run adventure at Mt. Madonna. On my way back to town my tire air pressure started to go down. Stopped at other tire shops with wait times of 4 hours. Went to Bruce’s. They were pretty busy, though fit me in to their schedule and patched my tire (had a razor blade stuck to it). Raul and the tire service crew were outstanding and provided great customer service."

"Excellent service and overall good experience. Robert is always friendly, helpful and making honest recommendation to improve efficiency of my autos. Sergio the store manager is always on top of his game, managing, answering calls, printing, running around. The shop is clean and organized - the team takes pride in their work too. I like to bring my cars here when the coupons arrive at home. Coupons always seem to arrive at the perfect moment for oil changes. Lost my coupon card, Robert took care of me. Dang good service. Pleasantly surprised by the top customer service and attention to detail. Usually, I have reservations about mechanics and being overcharged. Robert and Sergio communicate well. The transparency is unheard of in auto repair. Honesty and mechanic typically do not go hand in hand. My cars are serviced here for oil changes. The best part is that the service includes overall review of the auto. The service team caught the misalignment of all four tires as well as the oil leak on the pan. Sergio explained the issued by educating me through images of the alignment system on a Mercedez Benz. I wanted these guys to do the alignment. However, they were honest and recommended another shop who have the correct equipment. Overall, I like visiting this shop for my service. Cheers."