Cozy Home Services 875 Cotting Lane, Vacaville, CA 95688

"We’ve had a flawless experience with Cozy. We had a heat pump system with three units installed last year. We shopped around with approximately 5 other Mitsubishi certified installers and had the best price and financing options with CHS. They just did their annual maintenance and they were professional and their communication was excellent."

"Equipment is great. Customer service is not quite on that level unfortunately… it has been more than a year and the company still is dodging our calls relating to the rebates they discuss at the time of install. I don’t love leaving bad reviews, but we have called repeatedly with no response."

"We had our furnace maintenance check and was grateful for Brandon being able to diagnose the problem why our thermostat keeps rebooting. He was definitely knowledgeable and professional. He fixed the problem right away. We are so thankful and would truly recommend Cozy Home Services to take care of our HVAC."

"Brandon came out and checked our system, quickly identified the issue and ordered the part. In just two business days, they had the needed replacement part and Carla contacted us to schedule the repair. Brandon was prompt and very pleasant to work with. Carla was very sweet and accommodating of the time frame that we needed the repair done. I definitely recommend Cozy Home Services."

"My experience with Cozy and its owner has been that they don't do anything they promise, left unpermitted work, not to code, (electric panel) according to city inspection, Misrepresented work ( 20 SEER heat pump with matching coil but never installed matching coil, just scabbed it into my existing coil so according to inspectors it is unknown what SEER efficiency is) So I basically have no better than they ripped out. Or the efficiency is unknown, and installed a 3 ton heat pump in a 2300 sq ft home, Their promise to right size is a joke. Never even inspected my home, my contract was also for a solar system and 2 days after I signed contract Owner Jason Grant calls me pressuring me to let him install heat pump way before solar goes in, I trust him and say yes and then he cancels solar, threatens me with a mechanics lien on my home the day I receive bill, I pay in full 2 days after I received bill. He proceeds to tell his solar installer not to communicate/perform with me because I owe him money, just lies. The bill I paid for a undersized heat pump that was supposed (per contract) to be a system upgrade was $13,267.00 for a 3 ton unit I found on line for $2,200.00 and they had 2 guys for 10 hours on one day because all they did was scab onto my existing equipment, does that sound like anywhere near fair pricing. The facts I now know and realizing Jason Grant owner of Cozy wanted to get the Heat pump in so soon after contract was signed and then after he received payment he threatened me with mechanics right right away to make sure he received payment so I wouldn't've have time to realize all that went into ripping us off. Then after he got paid in full cancelled solar and refuses to communicate with me leads me to believe he never had any intention of honoring his word or contract and to this day wont communicate why he cancelled solar install and lied to solar installer. We are Senior citizens and I have a disability so Im strongly advising all to take great caution when dealing with individuals who wont honor their word or written contract, of which I still have, your word should be your bond. So in response to Jason Grants reply where he chooses to try and discredit me personally because he wants to distract from the fact that everything in my review is true and I can prove. And the fact that I never had any interaction with Cozy employees or anyone else regarding this matter that was anything but polite and professional. Hs characterization of my one visit to the Cozy office to pay my bill in full is just totally made up, a complete falsehood, not surprising from someone who has proven himself to me time and time again to be of low character. My one visit to the Cozy office was when I handed their Operation Manager Mike Owens a cashiers check paying my bill in full and he handed me a equipment manual, and I left, no words were exchanged with anyone else. I have all the emails that have been exchanged between myself and Cozy including the ones where I made arrangements with Mr. Owens to drop off my full payment. None were contentious. For context, I am a life long resident of Solano County, have owned businesses and worked in construction my whole life, presently I am a 25 year Senior Project Manager for one of the most prestigious Marine Construction Companies in the country, managing hundreds of projects worth hundreds of millions of dollars. I am also an appointed member of the Yolo Solano Air Resources Control Hearing Board and The Delta Protection Commission Advisory Board. As you can probably imagine Im not to worried about my character being questioned by the likes of a person such as Jason Grant, he thought he could cheat me and then just walk away from his contract with me, his reply to my review besides being false and not addressing the facts of the issue sounds desperate."