Applebee's Grill + Bar

"Nice reasonably priced restaurant in Alameda next to Trader Joe's in the south Shore shopping complex. Based on recent experience , the food is actually well prepared here and tastes surprisingly good. We selected the from $28 package and got the fiesta lime chicken and a 6 ounce sirloin along with onion rings as the appetizer selection. The onion rings were great, crispy crunchy even when cold and not greasy. The fiesta lime chicken was grilled just right and wasn't dry. Taste wise, every thing was good. Nothing fancy or weird, just straightforward and good. Clientele is diverse, and the atmosphere is relaxed. Familes, multi-generational families,friends, and couples come here for an inexpensive meal or a beer and snacks. The background music is easy on the ears and lends well to conversation. Service is polite and friendly Park near the Kohls department store to avoid the mess in front of Safeway. If you're looking for a nice place to grab a nice meal without breaking your budget, Applebee's in Alameda is a solid choice"

"Based on the experience that my family shared with me I find it important to submit this review. There are several complaints that I feel warrants the contents of this review, first being that was was my mom's birthday who is over 80 years old and who was expecting to have a pleasant experience was put in a position of embarrassment due to several things such as being seated in the midst of a fire hazard, over charging on the bill, over and under cooked foods, dirty plates, no refills on any of the drinks, no birthday dessert, and an extremely rude manager. There was a total party of 10 guest made up of my mom's family and friends whom most of the food was sent back due to mistakes being made on their orders. i.e. my mom requested that instead of double glazed ribs they would be made single. They were sent back due to her order not being prepared as requested. In the original order, she'd also ordered broccoli and mashed potatoes but when it was returned it was replaced with only French fries, she decided instead of sending it back for a second time she ate the ribs and not the fries. Another of my family members who ordered a well done burger was brought one that was rare and bloody. Another of the family members asked for extra Caesars salad dressing which was placed on the plate of my siblings sirloin steak order who is allergic to that particular type of dressing. so once again another order had to be sent back because she was not willing to take the risk of any of the dressing that may have fallen on the steak. She'd originally ordered her steak medium and she could tell when her order was returned that it was the same steak that she had originally had and was put back on the same plate with dried blood with her mashed potatoes on top. In addition they arrived at the restaurant during "Happy hour" but was charged full price for the appetizers when it should have been included with the combination that was ordered. The server mentioned that "The order had to be put in the system after 3 p.m."". and that "The system automatically charges for half the price at that time". After an hour of debating about the total amount of the bill with the manager who at that point was not willing to give a refund, she decided that she would pull the report which would indicate the actual times the orders were placed in the system. After the reviewed time it was discovered that the server placed the order at 3:14 pm. Since there were several mistakes on the final bill my sibling asked for an explanation for the charges on the bill from the server who was unable to explain the charges of everything so she stated that she would "Call the manager" whose name was Sofia to explain. Since there was not an agreement that could be reached, my sibling asked for the phone number of the GM to which she was given a card which only had the general number to the restaurant. She then asked to have a direct number for the GM to which the question was asked of her "What do you want me to do call her and have her to get out of bed and come to the restaurant to talk to you?" to that my sibling stated that she "Only needed the number to leave the message for the manager". After further review of the bill it was found that all the charges that were in question were accurate and some of the charges were restored There was indeed more information that could be added, but space would not permit. Essentially I am writing this review from another state on behalf of my family. It saddens me that my mom had this experience."

"2 people, booth 9:25pm – Stood waiting around for at least 10 minutes with workers just looking at us and had to go to someone and ask to be seated. The only thing worth ordering is barely the boneless wings. Steak was hard and dry in most places, potatoes cold, broccoli overcooked, and most fries were hard. No one came to check on how the food was or if we needed anything else, I watched someone else seated near us wait over 20 minutes for the check. We were going to ask for the receipt but no one came around so we just left. Usually Applebee's is a personal go to, but not this one."

"I personally love Applebee's food. On my recent visit I did find it surprised they got rid of a lot of my go to orders i.e. the jack Daniels steak and parmesan chicken over penne pasta and others. But the food I order has never been dried out or over cooked. The quality of the food has been good after all these years. I like the new way of paying for your meal with the tablet that's on your table and the server we got was pretty attentive."