Livermore Auto Mall

"Yama from Livermore Honda was very helpful and courteous. We went to Livermore Honda look for a Lexus but my wife wanted a moonroof unfortunately that vehicle didn't have one. Yama told us that the entire auto mall owned by their group and he walked us to other dealerships he showed us other vehicles. from now on I would differently come here if I needed a vehicle. Large selection of vehicles and helpful employees. Thanks"

"Had my eTron purchased here , so this is my 2nd service but nobody guides where to stand for service, Nobody greets, service reps while helping others intentionally ignore or avoid to eye contact you, no receptionist..., once I got my turn start talking to service reps things feels bit better.. You have to ask for the ride, in-spite of clearly asked for windshield replacement, other repairs while booking appointment many weeks in advance so they know it's a multi day job yet for a loaner i begged still didn't get one... A rental car can be on our own but that still needed someone to pick-up drop-off to rental place, and also audi service locations all that double logistics there.., super inconvenience! IMHO for a brand new luxury car we invest in the expectation of a reasonable support, maintenance services. >>Today I received a response from service manager and willing to correct it next time., changed 2 to 4 stars just by assurance of improvisations and kind enough to listening to the feedback"

"Well... lots of changes to this place and new owners/management. Unfortunately we had a new guy... poor guy first night by himself. Things weren't working... getting keys out for test drives etc. He was nice otherwise. Will be interesting to see how this place operates under new owners. Hopefully they go back to basics and great customer service... time will tell and fingers crossed!"

"Specific to Livermore Honda- Alex has been my service provider for close to 5yrs and he always offers such awesome and professional service. I can probably count on one hand how many times I've been helped by another service person, which they have been uber pleasant and professional as well. I purchased my car here in 2016 and will take it nowhere else for service. I tried once closer to where I live, but was so disappointed with the customer service and the service as a whole that I will never go anywhere else other than Livermore Honda."

"Picked up a new car at the best price available without the stress. Alina helped me get the best price for a Clarity anywhere in the area and stayed true to the price provided up front. Throughout the process she was attentive and informative about the car and the process. On the test drive she answered any questions about the car while providing plenty of details about it. When I decided to purchase the car there were no attempts to sneak in hidden fees. Alina provided everything up front and was clear about what was included for the car and what could be added on. She found several good deals and I didn't feel like I needed to constantly haggle just to bring the price down. I never felt mislead or pressured for any of the additional packages I wished to add or remove. Any questions I had about what was included or excluded in certain packages were answered in detail. At the end of it all I had a new car and I didn't feel stressed about any of it, which was a welcome change of pace for me. Thanks again Alina!"