Saks OFF 5TH

"Customer Service time, attention and care. Selection of items at a considerable outlet discount or clearance price. There was a Register Receipt issue and the staff was very considerate and they were able to rectify the problem with our help to confirm that our payment transaction had cleared our bank. We were able to stop back by the store the next day, with the confirmation of POS transaction, Bank provided a print out of transaction. We ended up shopping more on the return day in addition to an additional day. We signed up as Sacks Off 5th member."

"I am writing to express my extreme dissatisfaction with the service my family and I received at your store on December 26th, 2023. I visited the store today with my family around 4:30 pm. My son found a pair of designer shoes in the clearance section. We went to the cashier to check out; the cashier said the price tag was not for the correct shoe; by the way, " there were three tag prices on top of each other with a yellow clearance tag, to mention both pairs had the same amount of tags and professionally attached to the shoes, with original tag." the young man cashier started removing tags immediately, and according to the cashier, none of all three price tags were correct. He tried to find the price on the website, he wasn’t able to locate the shoes online. He also said customers are putting these tags on the shoes in front of the other customers, which doesn't make sense. He also pushed us away from the counter by saying you have to move I need to help another customer without resolving the issue that they created. Very unprofessional. The manager on duty came without even checking the price tag; he said this is not the right price, but when we asked what is the price; he did not know. We tried to tell him we understand it is a designer shoe; however, one of the shoes had discoloration, and we assumed because of that, they lowered the price and added a yellow tag for sale. The manager goes in his office to check for the price, afterwards he comes back with the price of ten times more then the price on the tag. We ask the manager a simple question how can this happen and does this mean that all the discounted shoes have wrong price tags ? He didn’t even attempt to check the shoe section with us and confirm that the other designer shoes had the same price tags, pricing and a yellow round tag as well, same as the ones that we wanted to purchase. He just replied I don’t know and he shared unnecessary information: we are short-staffed, this is an outlet store an that he doesn’t have control when shipment come to the store, everything can happen, people/customers steal that's why stores are closing. Him and his team don't do inventory and don't do price control and he said this is outlet store, he was sharing this again in front of everyone in the store, basically, him and his team don’t care. He said directly to me in front of his staff and other customers; maybe YOU steal, maybe I steal, in front of my family, I was stunned. I just pulled up my phone and wanted to call the police; however, if my husband and son weren't there, I would have called the police. I advised him immediately to check the cameras before he continued accusing me of stealing. He was pushy and unprofessional along with the cashier; the manager kept saying: Do you guys want to buy it or not? This is what we can do. I would give zero reviews if I could. I would like to request that you take this complaint seriously and address the issues we encountered during our visit to your store. The lack of professionalism, knowledge, and customer service displayed by the staff, especially the manager, were completely unacceptable. I expect a prompt response and a resolution to this matter."

"The term "bargain" at this outlet is relative to the original price of the luxury items...for example, I'm a fan of their end of season ~$50 cashmere sale, not so much the $450 tags on cashmere from the sale rack during the autumn-winter seasons. This store is definitely a hit-or-miss for fashion, price and sales rep service. I've had great and poor experiences here, but hardly any mediocre visits."

"I had not been into this store in a few months, but I was out holiday shopping today and stopped in. Where is everything? No handbags. Minimal shoes. Jewelry display cases were empty. Is the store closing? Remodel? I looked around for maybe 10 minutes and sadly...left. Hopefully, they will restock soon!"

"This is a pretty small off Saks. There was enough there to suit my taste, but my shopping partner couldn't find anything. Probably a hit and miss kind of place. You obviously have to be willing to put in some effort as with any discount store. The reason I only gave two stars is because the store was very messy, and there were only two employees from what I could see. Both were working registers. The dressing rooms were a mess with no one to help unlock doors or put away the mountain of clothes piling up. The register worker that helped me was an older man who was very unhappy and I would venture to guess greatly disliked his job. Zero pleasantness. The other employee seemed very courteous and pleasant, although I didn't interact with her directly. Overall, go in with low expectations and you will be fine!"