Big O Tires

"Ivan runs a responsible and professional shop which isn’t always easy to come by these days. They give excellent customer service. We have bought 2 sets of tires, a water pump and had brake pads and rotors replaced with them and have always been satisfied with the work. If something ever goes wrong that should not have, they will stand behind it and make it right. All Big O shops are NOT the same but I enthusiastically recommend the San Ramon location!"

"These guys are THE BEST!!! So helpful. Explains everything to you. They offer or recommend services, but don't push you. Plus, they are very friendly and have reasonable prices. We will always go there!"

"The employee at this location lied to me. I took my car there to get my tire repaired. I was first told that a state law prevented them from repairing my tire and that I would have to buy a new tire. 10 minutes later, the employee told me that there is no state law but that it was a liability issue and that other tire reapir places would not repair my tire because of the liability. I left, took my car elsewhere and had the tire repaired with no mention of a state law or liability. I think Big O at this location is just about lying to woman and selling them new tires."

"Amazing place!! They help quickly, they’re kind, and always find me the best prices. I have never had issues with my car when I have come to them for tire replacement or other minor things in my car. Will keep coming back!!"

"Unfortunate Experience with Big O Tires Store I am writing to express my disappointment and frustration with the recent experience I had at your Big O Tires store. A short while ago, I purchased a set of tires along with a warranty, road hazard coverage, and a one-year alignment service. Unfortunately, my experience has been far from satisfactory. After the installation of the new tires, I noticed issues with the alignment while on a trip. Upon my return, I brought my vehicle back to your store to have the alignment corrected. However, it seems that the alignment was not done correctly the first time, and even after their attempts to fix it, the problem persists. To add to my dissatisfaction, when I requested a tire rebalancing, I was asked to provide a receipt, even though this information should be readily available in your system. This entire experience has left me extremely disappointed with the service I have received from your store. It is unfortunate that I have had to deal with these issues, especially after investing in the warranty and services provided. This will, regrettably, be my last interaction with Big O Tires due to the subpar service and lack of transparency. I hope you will take this feedback seriously and consider the improvements needed in your store's service quality and customer support. I believe that customers should have a seamless and hassle-free experience, especially when they have invested in the services and products your store offers. Thank you for your attention to this matter. I hope that in the future, customers will not have to go through similar frustrations and inconveniences. No one answering in contact us"