Wheel Works

"Ben was great! Good customer service, so helpful! Got new tires at a great price, advised on needed services, didn’t feel pressured."

"I recently visited Wheel Works for some routine maintenance and tire service, and I must say, the experience exceeded all my expectations, largely thanks to an employee named Ben. From the moment I walked in, Ben greeted me with a warmth and professionalism that instantly made me feel welcome and confident in the services I was about to receive.What stood out to me about Ben was his exceptional customer service skills. He was not only knowledgeable about the various services and products offered but also took the time to explain them to me in a way that was easy to understand. He listened attentively to my concerns, asked clarifying questions to ensure he fully understood my needs, and provided personalized recommendations that showed he genuinely cared about my vehicle's performance and my safety on the road."

"Referred by my son, the reception was professional. My alignment was completed quickly, and the results were fair. They explained that the next alignment was free if completed within a year. I will definitely be back."

"All the employees were fabulous, from the desk to the shop. By phone call, we determined what would be best choice in tires and there was time available for me to install them. They seemed knowledgeable. One mechanic took time from his break when he saw me looking around for help and he helped me take my rear windshield wipe off because I couldn't do it myself. That was above and beyond and very appreciated. The job took longer than expected, but that may have been due to my tires or something."

"Right before Christmas Eve, the rear brakes started to rattle and sounded like they were falling apart. The parking brake also felt loose. This was a full brake job done in June of 2023 in Sonoma at Sonoma Tire (now closed). I was able to get in on 12/22 and left my car overnight. The mechanic showed me how the spring mechanism inside one of the rear wheels literally came apart and was scraping around inside the drum. The job was done and ready the next day. It wasn’t cheap but at least it was done (presumably) well and with a warranty. About 2 weeks later, the parking brake felt completely limp and it felt like only the front brakes were working. To come to a stop I had to apply the brakes well ahead to make sure I wasn’t going to hit any cars in front of me. I took my car back to Wheel Works as soon as they opened the next day and the manager was able to get my car inspected and corrected in about 4-5 hours. His explanation was that a spring needed tightening but the brakes and drums and mechanism in the rear that was fixed were in good shape. The four stars are for the turnaround and professionalism. Ding one star for the fact that I had to bring the car back after an expensive repair which should have been done right the first time."