Napa Ford

"I brought my truck in for routine maintenance and a checkup, as well as getting a diagnosis for a noise issue I've been having with the engine. I scheduled my appointment a week in advance for an 8 a.m. time slot. After waiting and not hearing anything, I finally called the dealership at 5 pm for a status update and was told that they hadn't even begun working on the truck yet. So I guess for 9 hours my truck just... sat there? The gentleman I communicated with mentioned the technicians were busy with a heavy workload, but again my appointment was made a week prior so I really don't see that as an excuse. I was then told that the job most likely wouldn't be finished until 4 or 5 p.m. THE NEXT DAY. If I hadn't called I'm curious if and when they would have gotten back to me about that. I decided to just go back and get my truck and take my business elsewhere. I am not one to complain, but the overall experience and lack of communication was very unprofessional and disappointing."

"After an exhaustive three-day search for the perfect vehicle, my journey led me from San Jose to Napa, where I had the pleasure of purchasing my car from Napa Ford. From my first call to the moment I stepped onto the lot, it was clear that this dealership stands out in the sea of options. I had the opportunity to work with Francisco in sales, who was nothing short of amazing. His expertise, patience, and dedication to understanding my needs made the car buying process not just stress-free, but genuinely enjoyable. Francisco's professionalism and warmth ensured that every question was answered and every concern addressed, making me feel confident in my decision. Moreover, the chance to talk with Kevin, the owner, added an unexpected and delightful layer to my experience. Kevin's approachability and genuine interest in ensuring customer satisfaction were evident in our conversation. It's not every day you come across the owner of a dealership who takes the time to meet and value their customers directly. I left Napa Ford not just with a great deal on a car, but with the satisfaction of having met a team that truly cares about their customers. The drive from San Jose to Napa was well worth it, not only for the vehicle I purchased but for the service and personal attention I received. To anyone considering a vehicle purchase, I highly recommend Napa Ford. Their exceptional team, led by Francisco in sales and Kevin at the helm, makes the daunting task of buying a car a memorable and gratifying experience. Thank you, Napa Ford, for setting a high standard in customer service and for making me a happy car owner."

"Great experience. Irma was very responsive, and transparent throughout the entire process. Her hard work helped to make this one of the best car buying experiences we have had, and will recommend her and her team at Napa Ford to others without hesitation."

"Scheduled for recall. Great, fixed. I agreed to changing the wipers, charged an exorbitant price. Agreed to them checking for noice on front brakes. My Bad! Then the heavy sale! I was risking brake failure, hurting or killing myself or others. I had the brakes done 6 months ago by reputable brake shop in town but according to Ford used “after market” parts. Job would cost me $500 - $900 to fix. On top of the $225 they charged me for looking. As a single woman with limited income I felt that I was being taken advantage of. I took back to brake shop, fixed with new parts for free. End result: I don’t trust Napa Ford."

"Great customer service. And then out within a hour well truck drives wonderful one. Thi'm saying the mechanics should put. Sea covers Only the customer's vehicle why they are servicing it. To ensure that the customer's vehicles do not get dirty. I had a small stain on my seat cover. But overall, I am very happy. Keep up the good work.."