G & C Auto Body, Inc. 251 Bellevue Avenue, Santa Rosa, CA 95407

"I have bad luck with cars, and I have had to come to this place a couple times. They have never let me down, my car has always looked excellent, my insurance works with them so I don't have to mess with anything, and they have a really nice waiting area. Brie has been a particular standout employee, who is a pleasure to work with and shows a real commitment to client service. I appreciate having a business like G&C Auto body available to me."

"A family member of mine brought their 2023 Honda civic in for repairs, their vehicle was hit from behind and after the repairs it’s as if nothing happened. I’m not sure how they do it but G & C Auto Body does quality work. I live 1 hour and 40 minutes away from this shop but based off of their previous work I brought in my personal vehicle for repairs on the front end. They did an amazing job and exceeded my expectations. When I picked up my vehicle not only did I notice that they fixed my ride but they detailed each of my wheels! When I brought my car in all 4 of my wheels were dirty and they gave me my car back cleaner than when I dropped it off, that’s more than I can ask for. The staff have great communication, they answered all of my texts and calls in a timely manner and they were very respectful. 10/10 I will be back if need be in the future."

"They did the repair on the scheduled day very quickly and as a gift I received my car clean, I liked it very much in addition to the various forms of payment they accept"

"Long Delays and Sloppy Work My car went off the road in a storm in January of 2023 and had extensive undercarriage damage. I took it into G&C and was helped by a woman named Tyler Walker. She and her team inspected my car and told me that she was going to order the necessary parts and give me a call when they arrived. Two weeks went by with no call. I called her back to get an update and I was told that they were still waiting on the parts due to supply chain delays and that they would keep me updated, yet again. I waited for TWO MONTHS with no call and no updates. At this point, I became very frustrated with the delays and lack of communication. I called and asked for Tyler and was told she no longer works there and that Alex Pantoja would be taking over my claim and that he would call me by the end of day. Alex called three days later apologizing for the delay and assuring me that the issue would be resolved ASAP. I was confused because I was told they were working on my claim in January, yet I received no updates and had to reach out to them myself in March. Even after reaching out to them, it took them until April to even start working on the repairs. Once repairs began, they took two weeks to complete and I was satisfied with the results, until I took my car in to Toyota for regular maintenance in August. Their technician informed me that there was significant mud and debris still left on my front axle, causing a pinhole leak that would become dangerous if left unchecked. I never went off road again after G&C completed repairs, so there was no way this was new damage. G&C wasted my time and then failed to notice and fix serious damage, causing me to reopen my claim with insurance and take time off from work to fix their mistake. This time I took it to Toyota, who promptly fixed the damage. If I had known how inefficient and unprofessional G&C was going to be, I would have gone straight to Toyota the first time to get the repairs done right. Oh, and shortly after repairs were “completed”, G&C began calling me repeatedly asking for a 5 star review of their work. 5 stars for wasting my time and letting me drive a potentially unsafe car? Well, here’s the review you hounded me for."

"Screws falling out things not fixed. Things that weren't broken or broken. Gave me my truck back with no oil in it and running out of gas.. Told me to come pick up my truck truck wasn't even finished. Had my truck for 2 months Still have problems. There's so much to list It's ridiculous we'll never take my truck back to them"