Big O Tires

"When I brought my car in with a screw in the tire, I was told the only option was buying a full new set of tires due to my car being AWD. He never offered to remove the tire to see if it was repairable, and talked down to me as if I was stupid and not able to understand the need for AWD tires to be at the same tread level. I took the car to Benedetti tires, who took the tire off, discovered it was repairable, and explained that even if they had needed to replace the tire, they would wear down the tread to match the others. My cost was $34 that day, not over $1000 as suggested by Mr. Garcia. I would never go back to this location. Yes, I'm a woman, but I'm not stupid and am disgusted at a shop owner who would try and rip someone off so blatantly."

"Shout out to Javier Garcia at Big O Tires in Sebastopol. He managed to order the specific tires I wanted, got them delivered, then had them mounted on my car, all within one work day! (Try doing that at Tire Pros or America's Tire.) Highly recommended."

"I had a blown tire and went to Big-O Tires, expecting to replace all four. After the tire replacement, the rep, Javier Garcia, claimed my front brake pads were metal on metal, urging an immediate $500 service. I wanted a second opinion, and I happen to work for a tree company that has an amazing onsite mechanic. The next day I consulted my workplace mechanic who found the pads were fine. He said my brakes were absolutely no where near being metal on metal. Big-O Tires lied, attempting to overcharge and extort. As a trusting customer, their dishonesty is disappointing. Shame on Big-O Tires for unethical practices."

"I’ve come to Big O Tires before and been pleased with the service. This time, I came in for an oil change and the tech kindly recommended I call the dealer since my car was likely still under warranty for service. It was! He saved me $100. Great customer service!"

"A Big NO. I recently had the unfortunate experience of Big O Tires in Sebastopol, and I must say, it was nothing short of dissatisfactory. From start to finish, the whole ordeal left me feeling frustrated and disappointed. Firstly, the customer service was abysmal. The staff, Javier, seemed disinterested and unhelpful, making me feel like I was inconveniencing them by simply walking through the door. It was as if I was invisible and my presence was a bother to them. Moving on to the actual service, it was an absolute nightmare. I brought my car in for a simple valve gasket replacement , and it took an absurd amount of time for them to complete the task. The lack of communication and transparency from the staff regarding the delay was incredibly frustrating. Lastly, the pricing at Big O Tires was exorbitant. I felt like I was being taken advantage of with their inflated prices for labor. It was clear that they were more interested in making money rather than providing a fair and reasonable cost for their services. Overall, my experience at Big O Tires in Sebastopol was nothing short of infuriating. The lackluster customer service, lengthy wait times, and overpriced services left a sour taste in my mouth. I would highly advise against anyone visiting this establishment if you value your time, money, and sanity. I was a repeat customer but now I will never go back."