Starbucks

"Shoutout to Heather at W Main Starbucks for going above and beyond in customer service and helping this sick girl out. Excited for this medicine ball hopefully it works!"

"Let me preface this review by saying that I am one of the best starbucks customers out there. I have been going to starbucks nearly every day in more than 50 countries for more than 30 years and even worked for them back in the early 90s in Washington. I have probably spent $100k at Starbucks in my life and don't feel bad about it. I feel like I have a pretty respectable point of view when it comes to reviewing stores. Starbucks has changed. We all know that. What was once about creating an inviting, homey interior where people lingered and talked is now handly any different than any other bustling mainstream fast food chain. In this aspect, I feel like Starbucks has lost its culture, its identity, its clientele who actually care to know a thing or two about coffee and its preparation. But such are the times. It's all about convenience now, no soul. It's no wonder this generation is so frustrated. But I digress. The specifics of this review concern my personal experience with this store. Like many stores these days, when you walk in, you are automatically put in the back of a line, the last priority after all the many drive-thru and online orders being received. This is a constant annoyance, of course, but on my most recent visit, I was undeterred, and actually set foot in the restaurant and ordered at the counter to what I imagine was the surprise of many employees. I placed my order, left the biggest tip they probably got all day, as is my custom (I understand minimum wage) and waited. And waited. The drink was called first, which I guess is a practice I don't fully understand because why make someone come back to the counter repeatedly every time one aspect of their order is complete? The food didn't arrive for another few minutes at least but I never said anything until I was asked by the batista if I was waiting on something. I told her yes and she said they were busy, despite not a single person being in the store the whole time I was there. This, and her snide remark about "don't let it ruin your day" were frustrating to me because I was not unhappy, I was probably just lost in thought, remembering the times when things were different. It was totally uncalled for. It's hard to go into a store these days. It honestly feels like they are saying why even bother coming in? You know? It's all pick up your online order and get out. Don't talk to us. Your presence makes more work for us. Etc, etc. Perhaps it is too harsh of me to critique the store like this when it is as much a critique of culture at large, but I felt the need to mention that if Starbucks continues to embrace this path then everything they have worked hard to achieve in the business will be watered down and washed away. Without an identity there is no way forward. They aren't going to out-McDonalds McDonalds, so why try? Be what got you there. 1045am Dec 17, 2023"

"I was shocked to discover that customers are unable to add creamer and/or sugar to their own coffees, instead you have to tell the person serving you how many sugars you want. And since Starbucks coffee is pretty strong, there wasn't enough of either in my drink. Will never get a coffee here again To the owner: I have read your response and you are totally missing the point. I am a 60+ year old woman and I am and have been totally capable of adding cream and sugar to my coffee all by myself with out help for a very long time without being messy or wasteful. Do you really expect your customers to check/taste their coffee and tell the server that they need more time and time again? Who wants to spend that much time doing that for a cup of coffee. I and pretty much anyone else could to it ourselves in like 30 seconds and be on our way."

"I had a truly disappointing experience at my local Starbucks store #60463 (they think), recently. Not only did they forget my food order multiple times, but the attitude of the employees was shockingly rude when I asked for the missing items. On multiple -separate occasions, I placed an order that included food items along with my coffee. Each time, I patiently waited, only to find that my food was missing from the order when I received it. Understandable that mistakes can happen, but what really dismayed me was the employees response when I pointed out the errors. Rather than apologizing or attempting to rectify the situation, they responded with a dismissive and rude attitude. It was as if I was inconveniencing them by simply asking for what I had paid for. One employee even made a snarky comment that left me taken aback. I hope that Starbucks takes customer feedback seriously and addresses these issues at this particular location. It's disheartening to see such a renowned brand tarnished by a few employees who clearly need training in basic customer service etiquette."

"I get Starbucks on a regular basis but I am new to this store and I can honestly say that I will not be coming back ever again. The worker with the black and blue hair gives Starbucks a bad name. As I came up to the window to pay he was very rude and kept shutting it on me mid sentence. He rushed to get me to pay so I didn't even get to use my app. When he handed me my drink he didn't say a word and almost spilled it all over me, then proceeded to shut the window AGAIN. I sat and waited because I ordered a bakery item as well and I needed a straw. When he came back he opened it and with the worst attitude I have ever experienced said "What do you need." He acted skeptical that I ordered a bakery item and when he realized I did he went and got it and pretty much threw it at me. I never got my straw either because I just drove away. This kind of service deserves ZERO stars. Please do better Starbucks."