Shafers Ace Hardware

"Was there shopping for Christmas decorations and a male employee was standing at the end of the isle leaning back and staring with a very unfriendly expression at me and my companion. He continued to stand there and near glare at us for several minutes before continuing his tasks. Not sure if he was profiling us but he offered zero assistance and did not even bother to greet us with how long he spent staring at us."

"Chris helped us this morning, he went above and beyond to find everything we were looking for. He was exactly what we were hoping to find when we chose to go to Ace. Thank you so much for the help!!"

"I super appreciate the staff at Schaefer's Ace Hardware in Eureka. I have all sorts of home repairs biting me at the ankles, and my knowledge base of approaching some of these things is fairly limited. Larry in Customer Care knows that place like the back of his hand! I appreciate the fact that I can go in there with some of the strangest challenges and leave with a solution. I highly recommend this store!"

"I wish I could give them no stars. I have been a customer at this particular ace forever, and today me and my son had a horrible experience. A Ace employee was following us the entire time we shopped. When we went to check out, he accused us of stealing a can of paint. We never even went to the paint section. He knows this though because he followed us the whole time, making us feel uncomfortable, then accused us of stealing, and then walked away. I believe that he was a racist! and intentionally followed us to make us feel deliberately uncomfortable I told him when he confronted us at the register pull up your cameras then he walks away what else could it be I never in my life have been treated so poorly at a store then I was at this Ace hardware today I will never shop there again and will tell everyone I know what happened and to not do business there and I tried to call and complain but this individual said he was the manager right now when I started to say what happened he said real as if oh yeah that was me and I said then you are not who I want to talk to you are who I'm complaining about I let him know exactly what I thought about the situation that i believe that he was racist he then says he is native American I replied, You don't look like it, and he hangs up on me. I called back repeatedly and left a message for a different person, but again, he follows us the entire time we shop, embarrasses us, and accuses us of stealing with no proof. I call it how I see it. I believe him to be racist, and he is trying to defend himself by saying he is a native American. I say you don't look like it, and he hangs up on me. For the love of Christ, who is training these people, he is acting. like he is the victim. No, that would be us, the ones you followed and accused of stealing without proof! I cannot stress enough to go to Piersons; they are way better anyway!"

"Shafer's is great for the odd thing or two you might need. Bought gutter hangers here when everywhere else was sold out. I like they have Benjamin Moore paint - that’s a real plus. I also buy 2 x 4s here because they are generally cleaner, even if they are a tad more in price. I use the reward app which gets me discounts. My pup loves it here because she always gets a treat! It’s a no fuss place where the staff are not bugging you as you look around, but are still there in case you have a question."