Kroger 7735 Farmington Boulevard, Germantown, TN 38138

"A family member was subjected to a checkout police that in essence became an embarrassing false accusation of not paying for an item. The clerk did not handle it well. Later, I spoke with the manager by phone (appx 8:00 PM, 3/2/24). She reported that the clerk further (falsely) accused us of having accused the clerk of racial bias. The manager asked what I suggested she should do. When I suggested an apology would be in order... the manager hung up on me. We will NOT return to Kroger! Sprouts, Whole Foods, and Trader Joe's are just as convenient and much more customer conscious."

"Convenient, competitive prices, nice deli, bakery . . . it is as well stocked as can be expected with the number of people who rely on the Farmington Kroger. Location is everything I can do all my shopping in the area that is around that particular Kroger. Lines can be long but that is on Kroger for not hiring more people to do their registers. Additionally, as far as service goes, I have never had any Kroger employee be rude to me. They have only ever been helpful and kind."

"Attempted to buy a propane tank. Absolutely awful customer service. Arrived at store 8:30pm (store closes at 11pm), customer service responds “we don’t sell propane this late” … proceeded to tell me that propane is only sold until 8pm. That would’ve been great to know before I literally came here just for the propane tank."

"Update: it is a JOY to shop at this Kroger. Clean store, friendly staff. It’s such a different experience than the other Krogers in this area. Great job!! Really like the openness of the store with lots of natural light. Staff is friendly and engaging as well. Young woman running the self-checkout even thanked me as I left. Great job Germantown Kroger team."