CVS 1339 South Dairy Ashford Road, Houston, TX 77077

"No call to let me know that my prescription was not in stock at this location and would need to be transferred. When I asked if I could go straight there, one of the pharmacist said no because they’re all going to lunch so try in an hour. Called for questions about transfer, waited on hold for 5 minutes just for someone to pick the phone up and hang up immediately. The pharmacy area is dirty and unorganized. This place is terrible"

"This will be my first negative review ever but I need to share this. I went to the CVS pharmacy at 1:25pm and was told to ‘ come back at 2:00pm we are closed for lunch!’ I told the lady that I was very sick and it would be very hard for me to wait for 30 minutes and I would appreciate if she could help. To which her reply was, ‘we need to eat!’ I went back and sat in my car for the next 40 mins. Went back in at 2:10pm and was told that it will be 30 minutes before my prescription is ready! I told them again that I had been waiting for the last hour on them!! Well, went back through drive through after 30 mins. Stayed in line for another 15 minutes before I got my meds. It shouldn’t be this hard for them to take care of their customers."

"What - is-going-on?! I saw how busy they were. It’s pitiful. Pharmacy- is there a negative 1? I don’t know what’s happened to this place-It used to be good. They were friendly, kind, Knowledgeable, Helpful, Articulate, and nice. I’m not sure if this is now a training location since many shut down? It’s gone downhill -fast in the last 2 years. I had surgery, and I called to see if I could have the medications delivered. I was told I’d have to do that through the app, which I keep trying to sign on, and it kicks me out. I was told they could not help me over the phone bc they were too busy. Ok! I get it, but this was important. I’m not sure what happened to Customer Service, It is rare these days, but when you’re working in a pharmacy, you’re dealing with people who obviously need medications for something. It takes a special kind of someone, not ignorance, rude, mumbling, inarticulate, people. I went inside another time ,and a wonderful topper of no eye contact in the pharmacy. That’s not good, and as far as ratings go, and reviews, I’m not the only one. CVS- (this location) You can either go down the toilet, or improve by getting a lot more help, and pharmacists of quality there- OR you won’t have Customers for long! Dropping like flies!"

"They’re doing the best they can. All these negative reviewers— have you had the chance to observe for 10-15 minutes what is actually happening? Constant phone calls, customers at drive thru. Customers standing in line. Complex insurance rules that need to be investigated and sorted through. Doctors’ offices that need to be called. If anything, after posting a negative review, go to CVS website to send a complaint— asking company leaders to care less about its stock price and more about hiring enough staff to manage demand"

"I never write reviews, but my experience here has been that bad. I submitted my prescription request on Monday, they didn't submit the request until Wednesday, and were stocked out until Friday. On top of that, service has typically been slow and unhelpful for the last year and a half I've used them. Never using this location again."