Walgreens

"I wish I could put 0 stars, the pharmacy team is the WORST I have ever seen. I got married and I changed my last name, they could NEVER figure out why my medication was under a different last name. I have called, I even went to the store to explain with my insurance card and my new DL with my new last name many many many times. Last night I went to talk to someone to get my meds because it is not possible to order my meds in their app because I have a different last name. The person who talked to me said that my meds were going to be ready in 1 hour. When I came back my medicine was not ready. They told me that my meds were going to be ready the next day at 12pm, today I went to get them at 3pm ….guess what??? They were not ready, when I told the person that I have been there the night before to fill the prescription, she told me last night’s pharmacist was from a different pharmacy and did not know anything!!! Don’t waste your time … it is very frustrating!!!!"

"JAZMINE!, a girl with a REALLY BAD ATTITUDE I used to pick my medical prescription at HEB PHARMACY or at CVS, commonly, the people that be in DIRECT CONTACT WITH CUSTOMERS, must be NICE, KINDY, or, at least, EDUCATED, as they are in any CVS and HEB PHARMACY, but, I saw a really good deal 3 months ago in a WALGREEN, and I tried it, MY BAD!!!, I came to pick up my insulin, and a was attended by a girl named JAZMINE; She was Harsh and hateful, short-tempered, moody and rough; Well, everybody could got a bad day", but, I came again today, SAME GIRL, SAME ATTITUDE!!!, I asked for the manager, and did a complaint, IF YOU CANNOT BE NICE WITH PEOPLE, JUST, DONT WORK IN DIRECT CONTACT WITH CUSTOMERS, is it so hard to understand???, please, "manager", do something about that, it was a real BAD EXPERIENCE, the big majority of people mistreated, just go away to never come back, without say anything, you must to give value to the few amount of people that write or tell to you, what is going wrong, to let you correct the issues."

"The pharmacy team either need’s customer service training to adjust that attitude over there or just throw the whole team away. This was just me experience over the phone. Will see if they are just as rude in person as they are over the phone. The rating is only due to them having what I need in stock and they answered the phone in a decent amount of time."

"Pharmacy is terrible! My doctors office had to call in my prescription twice because the people here claimed they didn’t get it the first time. Then once it was finally ready I arrived to pick it up. The lady rang me up and didn’t even ask if I wanted to use insurance. After I realized she charged me as a self-pay patient I requested a refund and for her to run it under my insurance. After my refund was processed the lady then told me that they didn’t take my insurance. I ended up leaving paying out of pocket for my prescription. I have BCBS insurance and I know for a fact Walgreens takes it. All of my other family members use it with no problems at others locations. The staff here seem to be lazy and obviously don’t know what their talking about. Do better!"