Walgreens

"I wish Walgreens would just close this store. Tried checking my order status for a prescription for 3 hours after my doctor called it in. Never went through. So I just had the doctors office call in the prescription to CVS in St Charles. Much better area, and the prescription was filled within the hour."

"NEVER going back. I was trying to get 2 prescriptions (Ibuprofen and Amoxicillin) for my child. The Rx was sent to the pharmacy the day before. I show up at 10am and was told it would be ready at 1pm. Before I left I wanted to make sure they had the specific Rx dose, and they didn't. I had to go back and forth between the pharmacy and the doctor's office because the pharmacists wouldn't take the time to call the doctor's office. My husband went back to the pharmacy at 1pm, and the prescriptions weren't ready. He was told they would be ready at 4pm. At this point, they've had the original prescriptions for over 24 hours and my child needed the medicine asap. Before I went back to Walgreens for the 3rd time, I called the pharmacy and was advised the prescriptions were ready. I get there at 4pm...guess what...prescriptions weren't ready. My child had to go back to the ER for dehydration because Walgreens waited over 24 hours to fill 2 simple prescriptions. And when I confronted the pharmacist about calling first, she informed me that when we call the phone number and choose the options "speak to the pharmacist" Walgreens actually transfers us to a call center that has no idea if prescriptions are ready or not!!!! I couldn't believe it. Of course they gave me the "short staffed" excuse for our wait, but each time I was there, they didn't have anyone's prescription ready. I saw over 5 people sent away. This is horrible! Prescriptions are lifesaving and if Walgreens can't respect and service the community then they need to completely close their pharmacy. My child was in the ER because of Walgreens and it's employees' lack of time management. Needless to say, while I was waiting, I changed my family's pharmacy to CVS. I won't buy anything from Walgreens again."

"12/12/2022: Where's the ZERO STARS button at?? I have had the rudest incident happen today in the Hazelwood Walgreens location today. I went in to pick up three photo orders. I walked in the store to find the large front cashier with her face in her phone. She looked up and I asked if the Picture Dept was open, and she simply replied, "Yeah," and went right back to her phone. Hmm. OK. I walked over to the Photo Dept to which no one was standing there, and I pressed the "pager" on the counter to summon a team member for assistance. It went off twice calling for assistance. There were about three team members back in the vitamin/front of the pharmacy department talking, no one coming up to assist. Hmm. OK. Someone from another direction came up and asked if I was there to pick up, which I indicated that I was. I gave her my last name, spelled it, and told her what I was there to pick up (by size dimensions). After searching for a minute, I told her that I had placed an order today and that I have confirmation numbers if she needed them; I received no response. She asked my name AGAIN, which I once again told her AND spelled. While she continued to look for my orders, I told her another two times that I had confirmation numbers from emails. Again, I was ignored. She then called a manager over to the photo dept. The manager asked my phone number; I gave it to her. She said that I only had two orders, and asked if I was sure I put my calendar order to this location, and I told her 'yes,' and that I don't like coming to this location. I was so frustrated that I said I just wanted the ones that she had found. I told the manager that I offered the other girl the confirmation numbers but she ignored me. Then the girl said in a nasty tone, "I called the manager." I told her that she didn't respond to me as a CUSTOMER. She turned around to go into the employee area with a code and said with a "this person is gettin' on my nerves" tone, "Looooord have MERCY!" I'm like........ I was told that the head store manager was out on maternity leave, and a "floating" manager came and heard my complaint. She asked if I knew the girl's name, and I said no, but showed her one of the attached photos. I told her that I am not a child and that maybe this store needs "floating" employees because that little girl is rude to talk to a customer like that, AND an adult like that! If I had a brick hard face like the rude a-- girl in the pic, I'd be mad too, but she needs to stay at home. I will never be returning to this location for anything! I already changed my prescriptions to another location because of the slothful pharmacy service. So if you see this lil girl in this store, you'd be better off talking to a stone wall.....tho her face looks like one. Instead of having that nasty attitude, she need to be tryna get those nasty nails fixed! OK, Nickia, Hon (I just noticed she had a name tag on when posting these pics)? Anyway, that's it!"

"The cashier have refused to accept my digital id three times but before that they used to accept it no questions asked and I want to know why when I know your machine still are able to scan it. If law inenforcement agency have to accept why can't our very own local Walgreens accept it?"