A & A Cleaning Services

"A & A has been consistent in the quality of the service and responsive to schedule adjustments on occasions I've needed to make. I really appreciate them!"

"We recently engaged A&A Cleaning Services for a deep clean of our home and unfortunately encountered several issues that marred our overall experience. Despite positive initial interactions, the service fell short of our expectations, leaving us disappointed and frustrated. Our first point of contention arose during the pre-appointment phone call when we specifically arranged for the cleaning crew to leave all doors open to ensure our cats' access to their litter boxes. Despite clear instructions and the observable open position of baby gates upon the cleaners' arrival, the gates on the stairs were inexplicably closed. This oversight resulted in our cats soiling our mattress, leading us to express our concerns to A&A. Regrettably, our attempts to address the matter with Mona, the customer "support" specialist, were met with resistance. Mona disputed the existence of instructions to leave the gates open, highlighting a communication gap between the office and the cleaning team. This was further exemplified by the cleaners' unawareness of a spare key under the doormat during our absence, which we had mentioned but went unheeded until we contacted the office. The closure of the baby gate directly contradicted our directive to keep doors open, reflecting a comprehensive failure to follow instructions. Attempts to amicably resolve the issue were met with accusations of slander, and subsequent email exchanges included what appeared to be A&A's presumed attorney in the CC line, seemingly as a tactic to intimidate. We question the necessity for legal involvement when expressing our rights protected by the First Amendment. Beyond these communication and customer service issues, our $400 investment in the overall cleaning service left much to be desired. The deep clean crew spent less than three hours at our residence, and multiple areas were inadequately cleaned, including the oven window, under the couch cushions, the hallway table, the shower panes, and the baseboards. Our complaint is rooted in the discrepancy between the service quality we expected and the reality we experienced. We hope that a more appropriate representative from A&A will promptly address our concerns. While our initial experiences were positive, our continued relationship with A&A hinges on the effective resolution of these incidents in the future."

"The tech that came to the house to clean the carpet did an amazing job and was extremely professional. I absolutely loved the fact that he was extremely careful with my belongings and even made sure not to scrape the walls. I will definitely use them again and the price was great as well."

"Brendan with A&A Cleaning in Pearland did an outstanding job cleaning our carpets today. He spot treated and spent his time getting some really tough pet and food stains out, at a home we are moving in to. Brendan was friendly, professional, and worked his behind off! The carpets look fabulous! I've used A&A Cleaning for our carpets over the past 10 years. The stellar service and high quality cleaning done today confirms why I continue to call them. Thank you, and great job!"