SERVPRO of North Central San Antonio

"I had a pipe break and flood 2 huge rooms at my mom’shouse in Louisiana. The San Antonio group was in the area helping with the freeze/flooding and could not have been kinder and more helpful. I highly recommend them and their work."

"First they didn’t complete the demo. Then I waited weeks waiting for Brayden to come see the house so I could get an estimate. He finally showed up. Then I waited weeks for him to actually deliver the estimate. More weeks go by and I eventually get a call from Brayden. He then tells me that he is too busy and won’t be getting me an estimate. So here I am nearly 2 months after my house is flooded and I get nothing. Because servepro didn’t do the clean up and demo correctly it has caused me all kinds of problems with my insurance company because of what servepro told them. Meanwhile the restoration company that is worth a damn is having to fight and fight and fight for me. Servepro is wildly overpriced and not an expert in their line of work. Going on 5 months now of my house been emptied and down to studs. Thanks Serve Pro! You guys are awesome. I truly appreciate the terrible communication. The lack of attention to detail. And causing me what feels like endless problems. Good job!"

"Garett,Fabian,John, and Alberto were the men who worked at my house. They were professional, courtesy, and a very informative. They did a great job!"

"Had flooding, responded within 30 minutes. Cleaned up flooded area, removed damaged floor, Sheetrock, remodeled 2/3 of house, worked with me on every step of the renovations. Kept me informed about any problems of subcontractors scheduling. I would and have recommended them to others I know."

"1st crew arrived, simply looked at water spot in ceiling, stated there's "major" water damage thru the walls. Set up multiple fans & humidifiers. NO moisture measurements were taken with ANY device. The blonde heavy set gentleman stated that they would return to remove the cabinets & counters to "ensure it's done right and everything is dry". The following day, .."everything looks dry...but I still remove part of the wall to make sure we get everything". At this specific moment, I knew something was NOT right....I refused. Since everything was ALL DRY, as he had confirmed with his electronic device that he ran across the walls/ceiling/under the cabinets & behind the cabinet walls---I asked if he would take his equipment. He declined....My gut feeling---leave it another day, charge insurance company more money (for something that was NOT needed---sounds fraudulent to me) So, the plumber shows up two days later...and REMOVES a piece of the ceiling sheet rock (that YOUR crew never did)....and there's NO leak, NO moisture, NO wet insulation, NO wet rear wall, NO busted/broken pipe, NO leak from any water source watsoever! They spent over an hour running the sinks/toilets/showers on the 2nd floor; checked the AC unit in the roof attic...NO water leak, NO water leak evidence, NO AC unit leaks, NO water heater leaks....absolutely NO water or moisture found by the plumbing crew. Only "plausible" reason, some moisture most of developed & frozen around pipe and melted....That is it.! The plumber charged $452 for the removal of the sheet rock, and complete examination of the home for any water leak/moisture. NO REPAIRS WERE DONE BECAUSE NONE WERE NEEDED. Due to the INAPPROPRIATE actions of your 1st crew, I now have holes at the base of my cabinets that were NEVER needed from the start and will require unnecessary expenses. I contacted my insurance to inform them of the plumber's findings & my own hard suspicions that SERVPRO was simply trying to fraudulently run up the charges for something that was NOT necessary. That it all felt like a BIG SCAM, and I had been taken advantage of....informing insurance NOT to pay because it would be fraudulent to pay for services that were not necessary. Plus, no insurance claim would be filed as this would be fraudulent too! I sent them the images that I took to confirm that SERVPRO crews were simply trying to abuse & milk the insurance policy/system. They're below for your reference---pay particular attention to the SMALL water spot on the counter that according to the SERVPRO TRAINED CREW, required him drilling holes on the cabinet floor moldings. I believe that as a service provider, you have a responsibility to ensure that your customers receive the best possible service. It is clear to me that this was not the case in my situation. Had the SERVPRO TRAINED CREW stood on a ladder/counter, and removed the drywall (vs. stating "we don't remove drywall"), he would have noticed NO water leak/ruptured pipe. Therefore, NO need whatsoever for any FURTHER SERVICES SINCE THE ONLY WET SPOT WAS THAT SMALL CEILING DRYWALL AREA, which he would've removed. Instead, he chose to fabricate findings to fraudulently try to increase the cost of the repair/billing of the insurance company--$2200.... Same for your 2nd crew, who refused to take the equipment even after stating that everything was "dry"...Even, after being asked by the CUSTOMER to take the equipment. THEY DECLINED TO TAKE IT!! You then choose to THREATEN WITH PLACING A LIEN ON THE PROPERTY UNLESS $2200 FOR (FRAUDULENT) SERVICES ARE PAID?! I EMAILED YOU ASKING FOR FAIR/LEGITIMATE ITEMIZED BILL FOR APPROPRIATE, REQUIRED HONEST SERVICES. YOU NEVER REPLIED. YOU SIMPLY CALLED THREATEING A LIEN ON THE PROPERTY UNLESS $2200 ARE PAID FOR SERVICES NOT NEEDED, AND THRU FRAUDULENT PRACTICES. PLEASE CALL A PLUMBER--THEY DO REMOVE DRYWALL & PROVIDE HONEST SERVICES. IF THERE IS WATER DAMAGE, USE ANOTHER COMPANY THAT DOES NOT FABRICATE DAMAGES TO FRAUDULENTLY BILL INSURANCE COMPANIES FOR SERVICES/REPAIRS NOT NEEDED."