PuroClean of San Antonio Northwest

"Was out of town during a cold spell in San Antonio...My neighbor called to tell me it appeared my pipes had burst because water was flowing onto the outter foundation of my house. When I arrived home it was a disaster. PuroClean of San Antonio Northwest was there immediately to assist with my emergency. Ivan called to reassure me that his team had it under control. Dispatched to my residence was Crystal, Max, Nick, Adrian, Oscar and Ivan (all my heroes). Ivan provides such personalized service. They are knowledgeable, proficient and professional. It took 5 days of water mitigation measures to salvage the lower level of my home and someone was there everyday (even during the worst times of the weather we had that week). They are full service: plumbing, water mitigation, mold remediation, clean up and restoration. They were careful with my belongings and very courteous. They alleviated my fear through their professionalism put into action. Rest assured they'll take care of you and your home. Forever grateful for this astounding team!"

"There won’t ever be enough positive words to describe how amazing PuroClean is. After the first phone call with Jasmine, the receptionist, I knew this company was a good one- outstanding customer service! Jasmine quickly connected me with Crystal to get a project estimate completed. Once I received the very detailed estimate from the estimating team (Jimena and a few others, I believe?), Crystal answered any questions I had and was able to get a few things adjusted and added to the estimate in a matter of minutes- Including honoring a military discount! We were working on a very tight timeframe and PuroClean was able to get our project on the schedule quickly and cleanup began the following workweek. Cleanup is where Vanessa and her team came in. Keep in mind, this was an intense clutter cleanup (hoarding situation, if you will) for my 88 year old grandmother who has suffered grief and illness over the last 20+ years. This was not a project for just anyone. I prayed for God to send me the right people for the job and I know, without a doubt, Vanessa and her team are proof that He answers prayers. On day one of cleanup, I was amazed at how fast the process was moving and it continued that way for the duration of the project. Vanessa made sure she understood what we wanted to do with specific belongings and relayed the detailed instructions for each room to the team- they took direction like champs and got to work. Vanessa would review with me at the start/end of everyday and let me know what would be completed that day and the following. I can’t explain how intensely she and the cleaning team worked and ALWAYS with smiles (everyone was so kind, gentle and focused). From across the home, they would come find me to hand me important keepsakes—anything ranging from large antique items and photo albums to a single tiny diamond stud earring. During the process, PuroClean was able to provide specific trade technicians as needed and even brought a team in to perform another estimate for structural repairs and interior painting. After packing and cleaning was complete, we opted for the Ozone Treatment to address any remaining odors in the home and that thing WORKS! Like I said, there will never be enough great things to say about this company, but what I can say is that my Grandmother’s home is now clean and clutter free. It’s solely because of PuroClean that she can now ENJOY her remaining years in her beautiful home! None of this would have been possible without this company. I hope I didn’t forget to mention anyone who helped with this- just know this company as a whole provides OUTSTANDING service. Apparently the most stars I can give is 5, but they deserve 100."

"When our home suffered from water damage, the team at Puro Clean took care of our family: from drying the walls/ceiling/floors, removing the damage, packing up our home professionally and making all the repairs - they did a great job. Everyone kept us updated and we were able to see the amazing work while it was being done. Especially the transformation of the 1970s master bathroom was incredible. Totally love the outcome of our home. Highly recommended!"

"PuroClean was absolutely fantastic! Ivan Oliver and his staff were very professional, polite, and proficient. I was extremely stressed over the situation I found myself in, but this organization, and Ivan in particular, went the extra mile to make things easier for me. I cannot say enough good things about this company. They really excelled!"