Petbar Colleyville

"The Petbar totally rocks! They are professional, put the last groomer we had to shame. Arely is amazing, she had our Sheepdog looking show ready! I had to bring our second Sheepdog in to bathe myself, due to a neck injury that occurred at the previous groomer. It was much easier to do in a professional setting and they were helpful in showing me how everything worked. I highly recommend The Petbar!"

"I have been taking my dog there for grooming for 2years but today was the last day. Before I brought him in, I checked his body if I saw any matted. I saw a couple spot but it was not bad as before. I was expecting to pay extra for that but I didn’t expect pay double rate. They said it was so bad so they had to take so long. They told me to expect 1h30mins but took 2h. They usually take 1h30mins even without matted. I don’t understand and made me feel bad. And they always don’t get ear and tale length as specifically requested. I was just disgusted and will never go back."

"Transparency and trust go a long way and this establishment could do a much better job with both. My mini poodle has been going here for 2.5 years. I understand that mistakes happen, people have bad days and so do animals. I gave grace when no one bothered to explain prices increases shortly after being a customer there or the fact that my 11lb dog was considered “medium” instead of small. I also gave grace when my dog was nicked a couple of times and eyelashes taken off by the groomer. However yesterday was the final straw. Before taking my dog back I was told that my dog might have to be charged a demat fee. I was confused because I comb & brush him weekly & have never been told that he was matted any previous times. Please keep in mind that my dog gets groomed every other month & we’ve been coming for 2.5 years. Hour & a half later I walk inside to pick up my dog. I’m asked to pay & notice the price is much higher. I inquire & was told that a service/handling fee was applied because my dog was squirmy. Then the groomer walks out with my dog & says that my dog is difficult every time and recommends he sees someone else at the establishment. My dog has had only 2 groomers the entire time he’s been there and they have never said that he was difficult. Every time I was told he was fine with the exception of yesterday. I also did not appreciate that an additional fee was slapped on to my service & I was expected to pay without them mentioning one word to me as to why. As if they were hoping I’d pay and not notice. And by the way, the groomer cut my dog’s pad on his paw and I’m expected to pay an additional fee after that?! I don’t think so. The level of transparency & trust here is poor! For future customers please take this into consideration. Communication, accountability and transparency is key. Putting your inadequacies onto the customer is not acceptable. For this reason I am taking my dog and $$ elsewhere."

"I have a Goldendoodle and gave very specific instructions of what I wanted during the groom. We go to PetBar Lover regularly and been to several different locations and never had any issues but the management and the owner here is absolutely awful to deal with. The instructions I give everytime - I want a summer cut with the body shaved - I mentioned we were going to Florida were theres lots of ticks so want to be able to see them. I told the groomer not to cut her lashes but cut around her eyes as I've trimmed around but it's uneven. The snout to be trimmed to be above her lips and shaved under the mouth. She has a poof since we've been tying her hair, she asked if she could trim that and I said yes. I ended up getting a goldendoodle with a poodle haircut back. Typically, the groomers will stop and ask if you like the cut but the groomer just handed her over and left. There was a huge line when I went in and I didn't feel comfortable being confrontational/causing a scene and since I've always had great experiences, I figured I'd just call. When I called, the Manager just apologized and offered to put me with a different groomer next time. I told him I expect some type of compensation and he mentioned how there was labor put in and that the service couldnt be refunded. I brought up how if you get a bad haircut or get the wrong service, it's refunded. He said he would ask the owner which told him that I was given a discount already and that they cant give me a refund due to this. I asked what discount was I given when the manager noted they forgot to change the prcie in their system at checkout and so basically the discount I got was there error. Needless to say, I didn't get a refund and wouldn't recommend coming here. I've already told several friends in the area not to bring their dogs here that I've already referred and warning you, there customer service is poor. I'm attached images so you can see what I asked for versus what I got and how drastic it is. We have fall family photos coming up and how are we supposed to take pictures with a dog who doesnt look like our girl."

"I almost don't want to share how awesome they are...hahaha, finally a place that doesn't keep Tucker in a small cage all day long! One hour max in and out! A monthly fee and I can take him in as many times as I need to."