James Avery Artisan Jewelry

"Delia was absolutely amazing. Beyond helpful & very engaging! Thank you Delia from you fellow Texans that unfortunately reside in Mississippi. It’s hard to find people that genuinely enjoy their job and are great servicing the consumer, however, she made every dollar spent worth it. We will be back!"

"Never been to a more rude James Avery! I love james avery I get all my rings, charms, necklaces from here - but this store was the only one with rude costumer service. I'm appalled at how I was treated here. I simply came in to get more information on a ring I had just purchased a week ago in San Antonio that fit to big. I came to see if I could get it exchanged the ring is new I simply put it on to come get it exchanged "PAMELA" rudely told me the ring was all scratched and I would have to pay for a new one. I then proceeded to ask for inventory on that certain ring to purchase one and she said it would take a week to get information. I thought that was weird. I then asked if she can possibly wipe down my two gold rings with the cleaning cloth as I've always done at other stores. She said that would also take a week as well. I then asked her if it would take a week to wipe down with the cloth they had at the register and she firmly and rudely said yes. It ruined my whole experience at the store. I didn't feel comfortable browsing the store anymore."

"I’ve had great experiences with James Avery until coming in to this location, an associate named Pamala was being very avoidant of customers and once I finally got her attention she was being short and dismissive with her time"

"We bought a charm from their online store but it broke. Brought it back to the store to repair, but the store manager denied that it’s their product and refused to fix it. We have the email receipt with images. Although my family have always been loyal to the brand, this store manager practically chased us away EDIT: The owner's response still doesn't acknowledge their manager's behavior, but blame it on us. But the fact is another JA store took the charm and fixed it already. So, thanks for nothing!"

"I have been wanting this ring from James Avery for a while. I have been eyeing it I finally got the money and was able to purchase it. I guess I will say it is an early birthday gift to myself and I got it to reward myself just for being a good mother and a good wife and just everything that I do for my family and others. I wanted to treat myself if I must say. I'm happy! I love the ring! I love the price! I loved the customer service I recieved that day. I loved the vibe I got there in the store. I loved everything about my experience at James Avery. I will definitely go back in the future."