James Avery Artisan Jewelry

"I’ve visited this location twice in the last week. As I returned to the store today for my scheduled pickup, I was NOT greeted, none of the staff made an effort to assist me, and I stood at the pickup counter waiting to be helped where an employee made eye contact with me then walked away. I stood patiently while I waited for her to complete her task….which was nothing. And as I stood there, another client was being helped beside me. The employee, who initially walked away, seemed more interested in listening to their conversation rather than assisting me until I inquired about my order. Throughout the time she assisted me she never made eye contact and when she wrapped up with my order she placed my receipt on the counter rather than putting it in my hand. As an African American woman, I found it disrespectful to be treated in that manner especially because I was respectful of everyone in the store. As often as I am a customer here, it surprised me that I was treated in this way. I hope there can be some staff training on how to treat ALL your customers with respect."

"I wanted to buy the set of earing and necklace as a gift. They didn't have a set in a nice box I have to buy them separately and just the gold come in as a set. Now I have to go some other place to find a nice box and make it as a set. I think the set box make the gift much more valuable ."

"I have shopped at my fair share of other locations within the company from Memorial City, Katy and College Station to name a few, but the Bella Terra location is my favorite for numerous reasons! The staff is always welcoming from the moment I walk in the door and help assist me with any questions I have or advise me when I can’t figure out what exactly to get my wife. Madelon, the manager is constantly goes above and beyond to help make my experience the best and she is the reason I stopped going to Katy and followed her to her new location. They take such pride in their store, their products, but most importantly taking care of their customers! I will always be back to Bella Terra store and would highly recommend asking for Madelon to assist you on your next shopping trip!"

"My husband picked out our wedding bands At a James Avery location Just beautiful Stunning timeless jewelry Aldo Madelon was a zillion stars ⭐️ Great customer service skills"

"This location is one of the best out there! The staff is very friendly and fast! Really clean and the selection never disappoints! My wife is always happy with her jewelry and love to bring it back to get it cleaned! They are so nice and they will take care of you right away!"