The Jewelry Box

"Had a bracelet repaired and the repair was done poorly. Almost embarrassed to even wear it now. Also customer service leaves a bit much to be desired to. I had to make 2 trips to pick up my bracelet. The first time I went, I was yelled at and told to “get out” because the store was closed. If it was closed the door should have been locked. I did return the next day to get my bracelet only to be disappointed in the repair. Needless to say will never return and suggest you don’t either if you want a quality repair on a bracelet or good customer service."

"This place is like walking back into the 1980s very low selection of jewelry, however the lady in the wheel chair seemed nice enough. So I had several watches I needed work done to. I took 6 watches in and had the batteries replaced, they did a fast job and picked em up the same day. So the next day I took 2 more watches and my chain in to have the latch repaired and polished back out. They changed the batteries and resized a watch band for me. Again fast service and the job they did was good. Here is when it all goes bad. So I'm 51yo when I turned 30yo my family and friends thru me a surprise 70s theme birthday bash. My kids at the time were small but they bought me a Fossil watch it's not real expensive like my others it's only around $100. However that watch is very dear to me and has a ton of sentimental value to me. It was about 10 years old when the clasp broke, so I purchased the exact band from fossil and had it fixed. 2 weeks later the battery went out so it has been sitting in my watch case for the past 11 years. Well my son is getting married this weekend in California. So I was gonna wear this watch to my son's wedding kinda like a symbolic thing. I took this watch in on Monday and told them I would like the battery changed , the crystal replaced ( had some scratches from the 10 years I wore it) also wanted them to polish the stainless steel band it had dulled from being in the case for the last 11 years. I had explained all this to them and that the wife and I are flying out on Thursday morning early so I would need it at the latest Wendsday. The lady in the wheel chair said no problem we will get it done. So on Tuesday I get a call saying my watch was ready. We were doing some last minute shopping before our trip and swung by while we were out. The guy younger guy with short brown hair. Pulls my watch out of the yellow envelope and the band just falls apart. He proceeds to tell me the pins are bent and the pin holes in the links are wore out and that's why it won't stay togeather. I politely tell him no that was a new band it was tight when I brought it in. I furthermore explained I have polished alot of parts over the years and this damage was caused by yalls motorized polish wheel. As I am telling him this he is yelling Alan or whatever I can't remember the name but he just kept saying Alan did this you have to come back tomorrow when he is here. I tell him I'll be back tomorrow but I need the watch fixed by tomorrow which would be today Wendsday. I stopped in this afternoon and the guy pulls my watch out of the envelope and starts telling me about how the band is stretch out and the pins are warped. I said yes you did this with your polish wheel. He continues to tell me I need to call fossil to get a new band. I tell em um no yall broke it you get the band and I need it today. From the back this big older dude comes out about my age and he litterly raised his voice and bowed up and said he told you already he didn't do it !!!! Now I'm 6' 250lbs I ain't a small boy and I'm old school you come at a man like that you better be ready to throw down. I yelled back yes he did when I brought it in it was fine!!! After seeing they were not going to fix my watch they broke I yelled F yall grab my watch and walked out. I don't like loosing my temper but they envoked me, a customer who spent well over $500 with them in a matter of days. I collect watches and had alot more I was gonna take to them when we got back. But nope this place is a gamble and I wouldn't take anything to them you hold dear to your heart. This place is unprofessional and bullies!! Dude needs to watch out, hes gonna come at a customer one day like that who don't have a flight to catch and wedding to attend and lots of bail money!!!!! They ruined the whole thing, now I can't wear the watch my son bought me so many years ago to my sons wedding very upset about that. Stay away from this place!"

"Harold did an amazing job on my rings. We clean there carpets so while cleaning he f8xed my rings he is professional, fast, efficient. All my referrals go to the Jewelry Box. Thank you so very much this has made me so Happy!"

"Sadly, we selected this store because it was close to home and appeared to be family owned. I regret that decision now. I had five bracelets repaired there. The workmanship and quality of the work left much to be desired. Two bracelets required a clasp insert to lock. The one in the picture is a little off causing me to concerned about it falling off. The pieces that were mended back together are discolored and bulky at the repair site. All of my bracelets were yellow gold, but the repairs were made with bronze material. Perhaps I should have read the reviews first. Unfortunately, in July, 2022 customers at this location don’t receive consistency in service. I do not recommend this business. There work look like something a beginner would do in shop class."

"My husband proposed to me with this beautiful band and ring ensemble. Unfortunately, I have super small fingers. The ring was size 7 and we needed to get it down to a size 4. I’m sure you can now imagine the perplexity of the matter. Stones could fall out being stretched to those limits and it could possibly look distorted in the end. Bummer! So we went back to place where the ring was purchased, however, I didn’t want to part with my ring. There was the talk of exchanging to another ring but it wouldn’t be the same. At this point, it had such high sentimental value to me! The store recommended The Jewelry Box just across the street. We dropped off my wedding ring. We were concerned the size I had to get my ring resized was impossible but when the jeweler arrived with the finished product, we were beyond ecstatic!!! This business is very much reputable despite what others may say. We had no idea some of the things people were saying on the google reviews. They treated us right and we couldn’t have asked for better results! They made it happen!! We truly appreciate all your hard work and generosity. Family owned company and they treat you with respect as if you were one of their very own. Check this place out if you have jewelry business to take care of, I highly recommend them!"