Hill Country Premier Lodging- Texas

"Hill Country Premier Lodging is a 10 out of ten. My wife did a little Valentine's weekend getaway, and it was perfect. So peaceful and tranquil. The cabin or small house was so cozy but very HGTV decorated. We loved it and will definitely go back!"

"DO NOT USE- Hill Country Premier Lodging. Statement on their website is false “Provide the opportunity to create treasured memories for guests by offering quality vacation homes and ensuring the vacation homes are maintained in a manner that exceeds guest expectations.” More than anything their customer service is sub-par and they really do not have their guests’ best interest in mind. I booked a weekend away for my wife and I. The accommodations were okay, nothing special….please see list of complaints below. We arrived and stayed our first night, but could not stay for the second night due to sleeping accommodations. When I phoned them the next morning before their 10am checkout time and let them know we would not be staying the second night due to uncomfortable sleeping accommodations I was instructed to call back Monday morning to discuss a reimbursement for the second night. When I called in and explained that I have a C5/C6 in my right shoulder and neck that create serious amounts of pain I was given the run around and told they would reach back to me. I received a phone call and email not long after. I reached back and spoke with a lady who told me they were going to have to put someone in the bed to see what it feels like. Put someone in the bed? Weird, but okay I follow. I then received a call stating that the owner of the cabin purchased the mattress less than a year prior to our stay and the over firmness was done on purpose so no refund would be issued for the second night. $167 is not the issue the fact that we booked to have a relaxing weekend away and could not achieve that due to the mattress was the issue. The way I was being treated and the run around received did not match their company goals outlined on their website. I was merely requesting Hill Country Premier Lodging to extend a courtesy to guests that did not have the experience desired. Shame on them for misrepresenting their business and taking advantage of consumers. That is not good business and does not warrant a good review or word of mouth. -Uncomfortable Bed and Pillows/Neither wife not I could sleep. She likes a firmer mattress and I like the softer. This mattress was like sleeping on bricks and there was no additional option other than the floor…NO THANK YOU. We both tossed and turned through out the night and ended up cutting our weekend getaway short so we could be refreshed for our work week. Originally that was the plan when we booked, take a weekend away to relax and get back to kids and work refreshed and recharged. -Cabin floor slanted. The whole floor of the cabin leaned to the right slightly which was uncomfortable to walk on -Hot tub. No instructions on how to use the hot tub operating panel. When we tried to fill the tub the water that was being pumped in smelled horrible, like musty pond water. The operating panel turned on, but the hot tub never heated up. Left on over night and no change in the temp of the ¼ filled hot tub. -Customer Service. Never received the service they try achieve or at least present in words on their website. After no reimbursement issued I was instructed to contact a company they contract with to help bring them business. That company is located in the Netherlands…..come on Hill Country Premier Lodging…you couldn’t use a company in the good old USA to bring you business. What a shame. Please for your next guests that fall into your trap…….just take care of them it’s not rocket science."

"I had a wonderful experience with Hill Country Premier Lodging. They have a great selection of properties in beautiful locations, from cozy cabins to spacious villas. The properties are well-maintained, clean, and comfortable. The staff are very friendly, helpful, and hard-working. They made sure everything was perfect for my stay. I highly recommend Hill Country Premier Lodging to anyone looking for a relaxing and enjoyable getaway in Texas. They are the best in the business!"

"The house we rented (Haydon House) was so cute! It was a perfect place for our girl’s weekend and centrally located to many sites and shops! The hot tub was big, relaxing, clean and perfect for the cold snap that blew through while there. Had a large kitchen table where we played games and comfortable living room for all of us to watch TV and visit. The kitchen was well stocked and actually had more than we needed! The beds were very comfortable and the house was decorated so cute! Was more than happy with our selection of this property. Lastly, they were extremely communicative and quickly responded to all our messages/questions."

"Awesome stay!! Definitely recommend this Backbone Vista cabin. Convenient location to Wimberley, San Marcos & Canyon Lake. Great customer service from the rental company as well. The views were amazing and worth the secluded country gravel road drive!!"