KAY Jewelers
4511 North Midkiff Road, Midland, TX 79705
Hours open
Monday:
11:00 AM - 7:00 PM
Tuesday:
11:00 AM - 7:00 PM
Wednesday:
11:00 AM - 7:00 PM
Thursday:
11:00 AM - 7:00 PM
Friday:
11:00 AM - 7:00 PM
Saturday:
11:00 AM - 7:00 PM
Sunday:
12:00 PM - 6:00 PM
Photos
Location & Phone number
4511 N Midkiff Rd Ste. C03 B, Midland, TX 79705, United States
About the Business
KAY Jewelers is a renowned finance and jewelry store located at 4511 North Midkiff Road in Midland, Texas. Offering a wide selection of exquisite jewelry pieces, including engagement rings, necklaces, bracelets, and watches, KAY Jewelers is the perfect destination for those looking for high-quality, beautifully crafted jewelry. With a reputation for excellent customer service and a team of knowledgeable staff ready to assist with any purchase, KAY Jewelers is a trusted institution in the Midland community. Whether you're looking for a special gift or shopping for a milestone occasion, KAY Jewelers is sure to have the perfect piece to suit your needs.
Reviews
"My daughter got her class ring here and customized it herself. When she got her ring back, it was smaller than it was supposed to be. My daughter took it back only for them to size it up 1/4 of a size bigger. My daughter again took it back and was finally given then correct size and the ring was sent off. Well guess what, after a month, the ring is now lost!! When I called to see where her ring was, the rude lady told me that they can’t find the claim number and tried using the excuse of their computer being from back in the 80’s. That sounds like an iss-you not and iss-me!!! I’m letting corporate know in this review that if my daughter’s ring is not found, I will be requesting a refund doubling the cost of the ring and the cost of the warranty!! My daughter is devastated!! I will never purchase another piece of jewelry from here!!!"
"Good manager and sales reps they took their time and waited for me a few minutes after closing hours for me to do an exchange"
"I dropped my ring in Odessa and purchased an enhanced. Asked for expedited service and asked them for updates, which I repeatedly didn’t get. When I asked the Midland store if they could help today with an update, they went above and beyond and got me my ring that afternoon! I won’t be returning to the Odessa store. A million thanks for the amazing customer service!! So greatly appreciated and so rare these days."
"Horrible place, they charged my card twice. Then said I didn’t pay for it. Wouldn’t give me the thing I had paid for. Showed them my bank statement, where it was charged twice. They told me sorry it’s not showing anything, had to throw a fit. Left empty handed called back three another fit. Hours later they called me said it was a glitch. Come get my stuff they we’re sorry. Drove back 45 min to get it. Got no sorry, offer of discounts anything to make it right. Ladies in store were rude."
"I bought this ring a year ago. Got it resized, didn't fit. 3 diamonds had fallen out as well. Replaced with cloudy ones. Shipped off to be resized, returned so thin it snapped in half. Shipped off, they added a 1/2 nug to it. Got that back, it looked like a terrible weld job (large middle lump). Shipped off, they added a whole nug to it. Not a perfectly round ring, can tell it was welded, but wasn't going to complain. Noticed the ring isn't straight any more. There's a ln angle where the diamonds are. I'm sending it back one last time and if this doesn't fix it, I'll take my money elsewhere."
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