NorthShore University HealthSystem 49 South Waukegan Road, Deerfield, IL 60015

"The doctors and nursing staff are wonderful. Some of the front desk staff (not all) are rude, insensitive and unprofessional. I have witnessed front desk staff berate colleagues in front of a room full of waiting patients. It was very cringe and made everyone uncomfortable. Sensitivity training for front desk staff would be highly recommended."

"My family and I have been seeing Dr. Abrams for as long as I can remember and she has always done right by us. I just had my most recent physical and she was awesome. For example, when my blood pressure was first taken it was high and she was concerned. I explained that I usually need to do my blood pressure a second time after i have "settled in." Dr. Abrams insisted that I wait 5 more minutes after the physical so that she could get a 2nd blood pressure reading, which turned out just fine! That is someone who is listening to the patient. The office is efficient and the wait is usually minimal compared to a lot of other doctors. She is always on time and if she seems a little rushed, blame that on the medical system who puts ridiculously high standards on the doctors for the number of patients they need to see in a day. Don't hate the player, hate the game. Dr. Abrams has always been there for my family and was at the hospital any time that one of us had been admitted. She is very well know and respected by everyone in the North Shore medical system. Don't know where the bad vibes from these other reviews are coming from, but definitely unwarranted!!!"

"This is a reliable doctors office that is clean and comfortable!"

"We absolutely Dr. O’Brien and Dr. Heard. NorthShore was practically like family during our time in Illinois. Everyone at this office was so kind :)"