Cedar Park Surgery Center

"Everything was great from check in to all the nursing procedures in the back and the doctors and nurses were very funny and making me feel very comfortable. But if you're waiting for a refund from being overcharged you'll be waiting a long time. My procedure was done April 30, 2023 and I just got my refund check yesterday March 5th 2024!"

"Kinda upset that at patient pick up the OR Terri or someone prior to my Mom getting to Traci did not ensure my Mom was ok. She was left in an unclean state, and we were unaware and just told by Tracy to get her dressed in the bed. While doing so we got her clothes all dirty as well. The transition from after surgery care is a bit slack as they may be under staffed. I didnt appreciate that one bit. I think they could be a bit more careful in future with patients dealing with these types of procedures. Being clean should be a matter of sanitary and safety of the patient prior to passing off to their family. I also find the railings being left up makes this process terribly hard to get the patient dressed. I know they say it's for the patient's safety but it's annoying and makes it hard to get them dressed when they an under the influence of whatever they put them under. I second what the guy Ron stated in his review below. Thanks and I do hope management reads these."

"I’m so hyper-critical of anything that involves customer service, but in particular when it comes to patient care! I was absolutely astounded by the excellent care of this ambulatory surgery center. I received a call from them a few days prior and they left a detailed message requesting I return the call if I had any questions whatsoever about the prep or my procedures themselves. I did not have any questions since my gastroenterologist gave me an abundance of written directions, both in paper, and on My Chart . CPSC continued to offer me support by sending me reminders where I could reply with an automated alpha reply -so they would know that I had received the information. I really appreciated the support The day of the procedure, I actually arrived a few minutes before my scheduled arrival time. Although I had completed a small novel of paperwork for them online, there were still some other paperwork that had to be signed. Basically a Surgery Consent and then the HIPAA forms . I immediately noticed that they had done away with the paper affiliated with these required signatures! They had sealed the forms in clear plastic, and gave me a marker style pen to do the initialing, signing, and dating. That way they could just scan in the information and erase it so that when the next patient came along, they could use the same form. Ingenious.!! in fact, anyone concerned with saving the environment and paper i.e.; trees should consider this for any volume of paperwork. Healthcare is not the only area they could benefit from this! I was called back a few minutes beyond my scheduled time by a very kind and efficient RN, who requested I do the things necessary to prepare myself. She then started an IV & all the while we chatted, which made me very comfortable. She went out to reception and got the hubby so that he could sit with me waiting on the actual time to go into the Surgery Suite. After he was seated, she proceeded to review the process so that he would know from beginning to end what to expect, and I would as well….after she left my cubicle, I realized that I was pretty nauseous so we asked if I could have something for that& within two minutes, she was back in with me giving me anti-nausea medicine through my IV. It absolutely helped. I have never had such a speedy service when asking for a medication in an inpatient or outpatient environment. Usually there are so many hoops that people have to jump through but Cedar Park Surgical Center has their ducks in a row for sure. Over the next few minutes, I was visited by the Anesthesiologist, the Certified Registered Nurse, Anesthetist, the RN that would be with me in surgery and Dr Nandy. Something I felt was above and beyond —the nurse and the nurse anesthetist stood on either side of me, reassuring me that everything would be fine,that everything would go OK, and that they would take good care of me. I’ve heard of these techniques because they really do make a difference for the patient encouraging a positive experience. When I woke up an hour later, I was in recovery where Carmen immediately offered to elevate my head and get me something to drink. I really appreciated this as I was determined to get alert enough to go home as soon as possible. About 30 minutes later, Carmen came in and explained what the doctor had written related to my procedures, then she offered to assist me in getting dressed, which I would be doing while in my bed, to decrease the risk of falling. When I felt ready, she had a wheelchair locked and ready for me to sit in and be wheeled outside. Hubby had the car waiting in the patient pick up area as pre-instructed. THIS WAS MY MOST-INCREDIBLY POSITIVE EXPERIENCE IN AN OUTPT OR INPT SETTING THAT I HAVE EVER HAD!!! I wouldn’t hesitate to recommend the facility along with the team and I hope if I ever have to have something in the future that I can go back there, they treat their patients like GOLD!"

"I went in for a small procedure but as we all know no matter how small it is still nerve wracking. The nurses and staff were amazing. They really help put you at ease and really know what they are doing. The care was really wonderful, they answer any questions you have and come and check on you frequently. They also kept my wife updated and let her know how things progressed. Thank you for taking care of me and my family."

"Had a screening procedure done today and everything went incredibly smoothly and on time or before scheduled time. All of the nurses, front desk staff, and anesthesiologists were very kind and responsive. I was in and out in 2 1/2 hours. Had a nightmare experience with a different doctor and Saint David’s last year resulting in two postponements at the last minute. I had enough and made sure to get a different doctor. Thank you so much to everyone at Cedar Park surgery center for making this whole process painless. I’ll definitely suggest your facility to anyone who may need it in the future."