South Austin Tax Service LLC

"Called to inquire about getting my taxes done, but the woman who answered the phone was so abrasive I just had to hang up as this definitely did NOT engender a sense of trust or integrity. In fact, it made me want to do whatever I can to AVOID this place!!!"

"I tried calling their office multiple times, leaving messages, to make an appt. to get my taxes done and she never responded and the website was not available for a long time. When I was finally able to access the website to make an appt. there weren't any available. I went to the office to try and get a walk in appt, since they have state on the website that those are welcome. The office was closed and I called to see if they were going to open soon and she gave me such attitude about just showing up 2 days before taxes were due. I have gone to South Austin Tax Service for years, but I will no longer be going and would not recommend them to anyone. She was very unprofessional and rude!"

"It’s been over a month now & they still haven’t emailed me any details on my tax return. Not organized at all. No one in that office doors locked. Update*** it’s been 5 weeks they just now called me back to tell me it hasn’t even been filed. A week ago the same guy said yes I see you are getting a check..i said no I chose direct deposit. He continued to play along saying oh yes I see that. Now he said he didn’t file them yet. They also lost my sons social security card or claim they did. The lady asked me to drop it off because they were so busy & claimed it was in a (safe) when I gave it to them."

"Submitted my taxes 2 months ago, left a message for a call back month and a half ago. Kept calling and voice not set up anymore. Finally came by in person today and the office is closed. This is very disappointing to me since I have used them in the past and were great. I don’t know what happened but Just by the look at the past 4 month reviews they all had similar experience."

"If I weren’t so mad, I could laugh about this. Maybe I will one day. I submitted my taxes in mid April and was told my tax return should be submitted by end of April. It is now mid June and I’ve heard nothing. I sent an email mid May about the status and never received a response. You try to call and get no answer and there is no option to leave a voicemail. I sent another email. Nothing. Another email. Finally someone answered and gave me some excuse like there’s a “merger” but wouldn’t answer any questions about the status of my taxes. I set up an appointment through the client portal for today at 3. Well; what do you know? I show up and the doors are locked! And of course no one is answering the phone. For the love of God, don’t go here. I was also told they filed an extension for me but doubt that happened either. These people are liars and frauds. I’m just hoping I’m not penalized by the IRS for their laziness and incompetence."